[Hiring] HR Operations Effectiveness Analyst @Thrivent

Role Description

The HR Operations Effectiveness Analyst is responsible for implementing and supporting processes and solutions, used by the HR Operations team, to effectively meet HR division and Center of Excellence (COE) requirements while providing for the operational needs of the Product Operating Model. As needed, the Analyst augments the HR Operations team by participating in the delivery of core services such as call and case management and process delivery.

The incumbent must demonstrate strong verbal and written communication skills and the ability to work independently and partner effectively. The incumbent will be relied on to deliver on key initiatives and must develop and manage work plans/roadmaps.

The incumbent will be responsible to articulate opportunities, plan and onboard new processes, determine resources required, provide progress updates and track metrics/create dashboards to offer insights for decision-making and measure performance.

Duties & Responsibilities

• Manage content/knowledge tools and resources and ensure information is accurate, accessible, and up to date.
• Lead continuous improvement (CI) initiatives, including root cause analysis and process improvement.
• Identify risks and implement and monitor HR Operations controls.
• Establish performance metrics, partner to create dashboards and communicate performance outcomes.
• Complete Quality Assurance evaluations of HR Service Center Representatives.
• Enhance process by which operational business tasks are completed.
• Partner with cross-functional entities to improve the employee experience with process and technology, deliver value and provide excellent client service.
• Model Thrivent’s leadership competencies – Model the Way, Rally the Team, and Deliver Outcomes.

Qualifications

• Bachelor’s degree in human resources, business, psychology, communications, or related field; or equivalent work experience.
• 3+ years of experience in Human Resources, HR Operations, or related area.
• Strong strategy execution/implementation, organization, and project management skills with demonstrated ability to adapt to change and reprioritize plans.
• Strong business acumen, and strength in execution with excellence.
• Data-driven decision-maker with strong personal and professional judgement.
• Strong collaboration skills with the ability to partner with others at all levels within the organization.
• Experience in a contact center environment with a solid understanding of HR processes and practices.
• Ability to quickly learn, manage, and improve complex business processes.
• Strong organization and attention to detail with a focus on accuracy, documentation, and compliance.
• Effectively manage competing priorities and shifting demands.
• Maintain structure and accountability while remaining adaptable to change.
• Communicative and work well independently.
• Proficient in MS office products, including Word, Excel, PowerPoint, and Outlook.
• Demonstrated ability to manage sensitive information with discretion and uphold the highest standards of confidentiality.
• Ability to travel occasionally for key meetings or initiatives.

Preferred Qualifications

• Workday experience.
• Case Management tool experience.
• Familiarity with financial services.
• Strong knowledge of key messages, insights, and data visualization techniques.
• Ability to articulate and represent a complex strategy in a simple and understandable manner.
• Experience with foundational HR data, HR concepts/practices, HR information systems and applications.
• Strong interest in growing and developing in the HR field.
• Strong research and analytical skills are a plus.
• Continuous Improvement / Lean Six Sigma experience.

Benefits

• Various bonuses (including, for example, annual or long-term incentives).
• Medical, dental, and vision insurance.
• Health savings account.
• Flexible spending account.
• 401k.
• Pension.
• Life and accidental death and dismemberment insurance.
• Disability insurance.
• Supplemental protection insurance.
• 20 days of Paid Time Off each year.
• Sick and Safe Time.
• 10 paid company holidays.
• Volunteer Time Off.
• Paid parental leave.
• EAP.
• Well-being benefits, and other employee benefits.