[Hiring] Operations Analyst I @DaVita Kidney Care

Role Description

The Operations Analyst I provides operational and systems support for DaVita Clinical Research (DCR) by executing day-to-day Clinical Trial Management System (CTMS—including Clinical Conductor Enterprise [CCE] and RealTime-CTMS) workflows, protocol and budget builds, and study management.

Under the guidance of CTMS Operations Manager, this entry-to-intermediate level role is responsible for maintaining high clinical data integrity, resolving routine system and visit discrepancies, generating operational reports, and supporting clinical research teams, investigators, and site personnel to ensure smooth trial operations.

Essential Duties & Responsibilities

• 50% - Management
  • Manages the setup, configuration, and maintenance of clinical trial study builds in CTMS platforms (Clinical Conductor Enterprise, RealTime-CTMS) by translating approved clinical study protocols and executed agreements into actionable system configurations.
  • Executes routine month-end clinical trial operational activities within established deadlines by performing subject visit approvals and study milestone tracking across assigned trials.
  • Administers participant stipend card operations with card assignment validation and tracking.
• 30% - Clinical Trial Management System (CTMS) Administration Support
  • Maintains high data quality standards across CTMS and connected clinical databases through routine audits and data validation checks.
  • Generates and distributes reports as requested by stakeholders.
  • Configures and maintains study personnel, investigator profiles, clinical sites, and vendor/facility records under the direction of manager.
  • Provides frontline end-user support, answers routine system inquiries, manages user access requests, and escalates complex technical issues to senior team members.
• 15% - Continuous Improvement & Training
  • Follows established department and organizational policies and procedures.
  • Contributes to the maintenance of internal process documentation and user guides.
  • Actively participates in team meetings, 1:1 coaching sessions, and continuous learning opportunities to deepen clinical research and systems knowledge.
• 5% - Other Duties as Assigned

Qualifications

• BS/BA in science, statistics or related field required including Biostatistics, Data Science, Economics, Computer Science.
• Experience working with Tableau, research databases (i.e. RAVE, Medidata), Clinical Trial Management Systems is strongly preferred.
• Prior experience with or exposure to Clinical Trial Management Systems (e.g., Clinical Conductor Enterprise [CCE], RealTime-CTMS) or clinical databases (e.g., EDC, Medidata RAVE).
• Intermediate to advanced proficiency in Microsoft Excel (e.g., VLOOKUP/XLOOKUP, pivot tables, data sorting/filtering, formatting) and Microsoft Office 365 Suite.
• High attention to detail with strong analytical and problem-solving skills; ability to identify patterns, data errors, and numerical inconsistencies.
• Exposure to data analytic platforms, including experience within Power BI and/or R.
• Commitment to and role model of DaVita’s values with ability to demonstrate those positively and proactively to patients, teammates, management, physicians, and/or vendors (Village Service Partners) in everyday performance and interactions.
• Ability to manage multiple projects, meet deadlines, and adjust priorities appropriately in an evolving work environment with shifting time frames; self-starter with high degree of initiative, urgency, and follow through.
• Ability to work effectively in both remote and team-oriented environments.
• Must be detail oriented with strong analytical, organizational and communication skills.
• Travel required, less than 10%.
• Deals with confidential information and/or issues using discretion and judgment.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out.
• Support for you and your family: Family resources, EAP counseling sessions, access to Headspace®, backup child and elder care, maternity/paternity leave and more.
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.