[Hiring] Operations Analyst @IQVIA

Role Description

The Hub Operations Analyst supports the day-to-day operation, performance, reporting, compliance, and continuous improvement of Patient Access & Support Services (PASS) programs. The role partners with Program Managers, Client Services, Hub Operations, Affordability, Pharmacy, Technology, and Quality teams to monitor operational performance, analyze trends, identify risks, and implement process improvements that improve patient, provider, and client outcomes.

• Under broad guidance, ensures clients obtain maximum value from products and services to facilitate a positive and productive long-term relationship.
• Analyze hub operations, productivity, case management, queue performance, and SLA attainment.
• Create operational dashboards, scorecards, and client reporting packages.
• Monitor service-level performance and escalate risks or emerging trends.
• Conduct root cause analysis of operational issues and recommend corrective actions.
• Support audits, CAPA activities, and quality monitoring programs.
• Track program KPIs including enrollment, BI, PA, appeals, copay, PAP, adherence, and pharmacy metrics.
• Partner with technology teams on system enhancements, defect investigations, and workflow improvements.
• Develop process documentation, SOPs, work instructions, and training materials.
• Support client governance meetings and operational reviews.
• Facilitate data validation and ensure reporting accuracy.

Qualifications

• Bachelor's Degree
• Four (4) years of related work experience, including hub operations
• Broad knowledge of the pharmaceutical industry
• Meeting facilitation, presentation and training experience
• Strong Excel, Power BI, reporting, and data analysis skills
• Experience with CRM/workflow platforms (Salesforce, PRM, Hub platforms)
• Knowledge of access, affordability, copay, PAP, and reimbursement processes
• Strong analytical, communication, and stakeholder management skills
• Demonstrated problem solving, analytical and strong customer service skills
• Demonstrated ability to develop and maintain relationships in a diverse business environment
• Must reside in the country where the job is posted

Requirements

• This role is not eligible for visa sponsorship. Candidates must have authorization to work in the US without the need for sponsorship.

Benefits

• The potential base pay range for this role is $55,000 - $60,000 annually.
• The actual base pay offered may vary based on job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time).
• Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.