[Hiring] Operations Analyst @Rhythm Energy

Role Description

We’re hiring an Operations Analyst to join Rhythm’s Operations team and help deliver the exceptional customer experience that sits at the heart of our business. This role is ideal for someone with a strong contact center or customer support background who is ready to expand into broader corporate operations.

• Take ownership of customer escalations and complex account issues.
• Work across billing, account management, utilities, vendors, and internal teams to drive problems through resolution.
• Use customer feedback and operational data to identify patterns, uncover root causes, and improve processes and systems behind the customer experience.
• Combine empathy and strong communication with analytical thinking and an ownership mindset.
• De-escalate difficult customer situations and investigate the operational causes behind them.

Qualifications

• 2+ years of experience in a contact center, customer support, customer operations, or similar customer-facing environment.
• Exceptional written and verbal communication skills.
• Strong analytical and problem-solving skills.
• Sharp attention to detail and a strong sense of ownership.
• Ability to learn new systems, processes, and operational workflows quickly.
• Comfort working across teams and external partners.
• Ability to prioritize effectively and operate independently in a fast-paced, evolving remote environment.
• Proficiency with Excel and data visualization tools.

Requirements

• Experience in retail energy, electricity, utilities, or another highly regulated industry (nice to have).
• Experience with customer support or ticketing platforms (nice to have).
• Exposure to Electronic Data Interchange (EDI) systems or transaction management (nice to have).
• Experience documenting business processes or testing operational workflows (nice to have).
• Experience writing queries to pull and analyze data, and comfort using AI tools (nice to have).

Benefits

• Meaningful impact: Your work directly shapes how customers experience Rhythm every day.
• Career growth: Expand your customer support experience into broader business operations, analytics, and process improvement.
• Ownership: Take responsibility for complex customer and operational issues and see them through from investigation to resolution.
• Cross-functional exposure: Work with teams across Rhythm as well as utilities and external partners.
• Remote flexibility: Work remotely while collaborating with a team focused on delivering exceptional customer experiences.
• Our culture: We’re friendly, transparent, and love to innovate together.
• Make a difference: Join a sustainably driven company rethinking what’s possible in energy.
• Competitive benefits: We offer premium medical coverage, flexible time off, and opportunities for continued professional development.