[Hiring] Operations Associate @Exclusive Networks

Role Description

An Operations Associate's role includes assisting with process and system improvements, conducting quality reviews of orders processed by others in the organization, providing training, and other duties. Proactively address, resolve, and/or escalate any operational issues affecting customer experience. Manage communication with all sales departments, order and process all customer orders, returns, and ensure that all procedures are carried out according to best practices.

As the Operations Associate, you will:

• Follow proper protocols to ensure correct quote, order entry and fulfillment.
• When processing POs, quotes, and RMAs, ensure completeness and accuracy.
• Enter data into a variety of organization software systems.
• Work in cross-functional teams to define and review operational and logistical procedures, as well as to introduce new procedures as required.
• Define and execute improvements to order management processes and technologies to streamline order delivery and improve customer service.
• Assist in training other order entry employees in the development of skills and knowledge.
• Support with the continuous development of processes and workflows.
• Other duties as needed in Operations org.

Qualifications

• 3+ years of operations experience. Prior order management experience a plus.
• Ability to prioritize workload and manage a high volume of orders at quarter and month-end close.
• Intermediate to Advanced MS Office Application – MS Outlook and Excel.
• Excellent English verbal and written communication skills.
• General understanding of the quote-to-cash processes.
• High sense of urgency to achieve goals, results driven, communicates assertively, and willing to learn.
• Ability to work well under pressure, customer focused and a team player.
• Must be able to work PST hours (USA).

Benefits

• We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future.
• Our Mission is to drive the transition to a totally trusted digital world for all people and organizations.
• We are proud to be an Equal Opportunity Employer.
• We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences.
• We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic.
• Employment decisions are made solely on the basis of qualifications, merit, and business need.