[Hiring] Operations Specialist @Fresh Prints

Role Description

The Operations Specialist serves as the execution core for the data and supplier-coordination layer that keeps the platform delivering for enterprise customers. Day-to-day, this role focuses heavily on Excel-based data work—cleaning, structuring, and validating supplier, product, and quantity datasets while supporting live sourcing events and vendor outreach so senior team members can remain focused on high-level strategy. Success in this role means owning a client account end-to-end within 90 days, running back-end operations and communication independently.

Key Responsibilities

• Data Cleaning & Validation
  • Clean, structure, and validate supplier, product, and quantity data using Microsoft Excel.
  • Apply VLOOKUP, XLOOKUP, INDEX MATCH, pivot tables, and conditional formulas to organize and normalize datasets.
  • Sanity-check data for missing values, inconsistent formatting, and errors prior to modeling, comparing extracted data against source documents.
  • Build structured, replicable, formula-driven Excel models without hard-coded values.
  • Onboard validated customer data onto the client's deployment platform.
• Deployment & Operations Support
  • Maintain and update supplier and product records across active sourcing events.
  • Conduct outbound phone calls to US-based suppliers, vendors, or business contacts as needed to coordinate sourcing details.
  • Support end-to-end deployment of sourcing events for enterprise customers.
  • Proactively flag process gaps and recommend operational improvements.
  • Take on expanded end-to-end account ownership as tenure and performance progress.

Qualifications

• 2+ years of hands-on Microsoft Excel experience in a professional work environment (excluding coursework or training), with strong proficiency in pivot tables, VLOOKUP, XLOOKUP, INDEX MATCH, and IF formulas.
• Demonstrated experience cleaning, normalizing, and validating datasets using formula-based methods (no hard-coded values) and building replicable models others can follow.
• Experience conducting outbound phone calls to US-based suppliers, vendors, or business contacts in a professional capacity.
• C1+ English proficiency (CEFR), both spoken and written, with strong attention to detail.
• Located in the Philippines and able to work full-time aligned to US Eastern Time (Monday–Friday, within ±1 hour of New York time, including an 8:45 AM ET daily team standup).
• Nice-to-Have: 1–2 years of experience in management consulting or at a boutique advisory firm, hands-on procurement or supply chain experience, prior exposure to e-procurement/sourcing platforms, or Python skills for data manipulation and automation.