[Hiring] E-Commerce Operations Manager @HireHawk

Role Description

We're looking for a E-commerce Operations Manager to take ownership of day-to-day website operations across the UK and US markets. You'll manage promotions, product launches, storefront updates, quality assurance, and third-party Shopify apps to deliver a reliable, seamless customer experience.

This role goes beyond website maintenance. You'll use Claude, Shopify Sidekick, and Shopify Flow to automate repetitive processes, reduce manual work, and create scalable operating routines. As your automation efforts free up capacity, you'll collaborate with the Growth team on conversion optimization, A/B testing, and customer journey improvements.

You'll report to the Head of Growth and collaborate closely with the Lead Developer, Growth Manager, CRM & Retention, Creative, and Customer Service teams.

Responsibilities

• Own the monthly Shopify promotion cycle across UK and US markets, ensuring accurate pricing, discounts, scheduling, and promotional changes.
• Deliver seamless product launches by managing SKUs, variants, imagery, descriptions, collections, preorders, and product drops.
• Build and maintain campaign landing pages using existing Shopify components and AI-powered page-building tools.
• Protect the customer experience through thorough QA testing across product pages, navigation, subscriptions, carts, and checkout on desktop and mobile.
• Manage Shopify storefront applications, including Skio, AfterSell, and Fairing, while tracking application ownership, costs, and renewals.
• Automate promotions, product setup, and pre-launch QA workflows using Claude, Shopify Flow, Shopify Sidekick, and scheduled checks.
• Create proactive monitoring routines to identify pricing inconsistencies, product availability issues, and other storefront errors before they affect customers.
• Document operational processes and develop reusable workflows that reduce manual workload and improve team efficiency.
• Support A/B testing initiatives by launching experiments, monitoring results, and documenting findings alongside the Growth team.
• Analyze customer behavior using GA4, Microsoft Clarity, and Fairing to identify friction points and recommend conversion improvements.

Qualifications

• At least 3 years of hands-on Shopify administration experience within a direct-to-consumer (DTC) e-commerce brand.
• Experience managing Shopify products, pricing, discounts, Markets, promotions, and storefront applications across multiple markets or currencies.
• Strong understanding of Shopify's ecosystem, including themes, apps, checkout processes, and subscription functionality. Coding experience is not required.
• Practical experience using AI tools to automate daily workflows, including at least one automation or routine you have personally built and can demonstrate.
• Strong quality assurance skills, with a structured approach to testing, identifying edge cases, documenting issues, and preventing recurring errors.
• Working knowledge of Klaviyo and Gorgias, plus excellent written and spoken English for communicating with UK and US teams and customers.
• Availability to work Monday to Friday, 9 AM–5 PM UK time, with some flexibility around start and finish times.

Nice to Have

• Experience supporting A/B testing and conversion rate optimization initiatives.
• Familiarity with Skio or other subscription platforms, AfterSell, and Fairing.
• Experience building automated workflows using Shopify Flow, n8n, Zapier, or Claude skills and connectors.
• Familiarity with Claude Code or Cursor for small website or landing page adjustments.
• Experience interpreting customer behavior data using GA4, Microsoft Clarity, or similar analytics tools.