[Hiring] Fractional Chief Operating Officer @Culture On Camera

Role Description

The Fractional Chief Operating Officer (COO) will lead a six-month operational improvement initiative designed to bring greater consistency, accountability, and structure to the firm's daily operations. This is a hands-on, project-based role focused on building practical, sustainable operational systems that support the firm's attorneys, case managers, paralegals, and administrative teams.

Core Responsibilities:

• Legal Process & Workflow Development
  • Identify, develop, standardize, and document the firm's legal and operational workflows, particularly for the personal injury case lifecycle.
  • Evaluate existing workflows from client intake through case resolution and file closure.
  • Meet with attorneys, paralegals, case managers, and support staff to understand current work processes.
  • Identify inconsistent processes, unnecessary administrative work, communication gaps, and operational bottlenecks.
  • Develop clear, practical standard operating procedures (SOPs) for each major stage of the case lifecycle.
  • Establish ownership, handoffs, escalation procedures, and expectations for recurring tasks.
  • Create standardized checklists, templates, and workflows for team access.
  • Identify opportunities to improve case management software usage, automation, and reporting.
• Pod Structure, Metrics & Accountability
  • Develop a consistent operational framework for the firm's legal pods.
  • Evaluate the existing pod structure, responsibilities, reporting relationships, and distribution of work.
  • Define responsibilities and expectations for each position within a pod.
  • Establish practical key performance indicators (KPIs) reflecting case progress, quality, responsiveness, and operational efficiency.
  • Develop pod-level scorecards and reporting tools for leadership performance monitoring.
  • Establish recurring pod meetings, case reviews, and accountability check-ins.
  • Create clear escalation paths for delayed cases, missed deadlines, and workflow breakdowns.
  • Identify workload imbalances and opportunities for improvement.
• Leadership Coaching & Operational Accountability
  • Partner with the firm's leadership team to strengthen management practices and improve adherence to procedures.
  • Coach attorneys and firm leadership on operational procedures.
  • Establish leadership expectations for monitoring workflow adherence and addressing performance concerns.
  • Facilitate regular operational leadership meetings.
  • Help leaders recognize and address recurring breakdowns in communication and delegation.
  • Develop management tools for productive meetings and performance conversations.
  • Reinforce consistent decision-making and accountability practices across the firm.
• HR & Talent Management Partnership
  • Work collaboratively with HR/Talent Management to align operational structure and performance expectations.
  • Partner with HR to clarify job responsibilities and performance expectations.
  • Translate operational KPIs into meaningful inputs for employee performance evaluations.
  • Support the development of consistent performance management practices.
  • Evaluate pod staffing, workload distribution, and operational capacity.
  • Identify skill gaps and training needs.
  • Provide operational recommendations related to hiring priorities and staffing adjustments.

Qualifications

• Direct, hands-on experience implementing operational improvements within personal injury law firms is mandatory.
• Direct Personal Injury Law Firm Experience.
• Proven Process Development & Implementation.
• Comprehensive Understanding of the Personal Injury Case Lifecycle.
• Experience Structuring and Managing Legal Pods.
• KPI Development & Performance Accountability.
• Leadership Coaching & Change Management.
• Staffing & Capacity Planning.
• Legal Case Management Systems experience.
• Demonstrated Project Results.
• Independent Project Leadership.

Requirements

• Ability to commit to a structured, approximately six-month client engagement.
• Strong written process documentation and leadership communication skills.
• Comfortable working directly with firm owners, managing attorneys, and legal support teams.
• Ability to simplify complex operations without introducing unnecessary administrative burdens.
• Willingness to provide examples of prior work or professional references.

Benefits

• Project rate will be determined collaboratively.