[Hiring] Associate Operations Specialist @ICF

Role Description

To support our growth, we are seeking candidates with an interest in utility energy efficiency programs and knowledge of energy-efficient technologies associated with commercial building systems. As an Associate Operations Specialist, you will be responsible for:

• Identifying opportunities for process improvements
• Sharing best practices
• Collaborating with cross-functional teams
• Conducting thorough analyses of program operations
• Providing administrative and invoicing support
• Supporting monthly invoicing activities, including report reconciliation, documentation tracking, and data entry into invoicing systems

Qualifications

• Bachelor’s degree (or applicants can substitute one year of related experience for one year of education)
• 1+ year(s) professional experience in administration, operational support, data analysis, energy and/or related experience

Requirements

• Understanding of utility-sponsored energy efficiency programs and commercial building technologies
• Skilled in reviewing project applications and ensuring adherence to program policies and procedures
• Experience working with IT, Reporting, Marketing, and Customer Care teams to support program delivery
• Ability to identify trends and opportunities for improvement through data analysis
• Capable of handling inquiries and coordinating follow-ups for inspections and surveys
• Strong skills in Microsoft Excel and Office Suite; familiarity with Power BI, SharePoint Lists, and Power Automate

Benefits

• Flexible workplace arrangements, work-life balance
• Donation matching, volunteer opportunities
• Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan
• And many, many more (Ask your recruiter for more details!)