[Hiring] Senior Associate, Marketing Product Operations @DoorDash USA

Role Description

DoorDash's Product Marketing Operations team is the connective tissue between our Retention Marketing organization and the tools, systems, and data that power it. As a Sr. Associate, you'll become an expert in the tools our CRM operators use to build campaigns, then use that expertise to train operators, document how the tools work, and partner with Operators, Product, and Engineering to define requirements and influence the roadmap for existing and new tools.

You'll make sure our CRM teams have everything they need for a frictionless process while building campaigns. The role also requires program management skills to support migrations to new tools, which may involve capacity planning, forecasting, adoption measurement, and building processes from scratch. This role is for an experienced CRM operator who wants to shape the tools operators use.

What You'll Do

• Become an expert in our CRM tools and how operators use them to build campaigns
• Identify friction in our tooling and processes alongside CRM operators
• Work directly with Product and Engineering to define requirements and influence the roadmap for existing and new tools
• Create and maintain documentation for CRM operators
• Design and deliver enablement and training so CRM teams have everything they need for a frictionless process while building campaigns
• Program-manage migrations to new tools, including capacity planning and forecasting
• Build processes from scratch where needed

Qualifications

• 3+ years of experience as a CRM operator, building and launching campaigns in a CRM platform
• Technical expertise in a CRM platform (Braze, Salesforce, Iterable, etc.)
• Experience creating documentation and training or enablement materials for internal teams
• Program management skills, including supporting migrations to new tools
• Ability to partner with Product and Engineering teams

Nice to Have

• Experience writing internal documentation, training materials, or adoption playbooks
• Experience with capacity planning and forecasting
• Experience within a product or product marketing org; understands basic product GTM and interest in understanding a product roadmap
• Experience working with DS/Analytics team
• Experience working across multiple brands/audiences (e.g., consumer, B2B, international)

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

Benefits

• Comprehensive benefits package to all regular employees
• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave in compliance with applicable laws
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability and basic life insurance
• Family-forming assistance
• Mental health program

Paid Time Off Details

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked
• Paid sick time accrued at 1 hour for every 30 hours worked