[Hiring] Digital Ad Operations Associate @Future Publishing

Role Description

The Digital Ad Operations Associate serves as the face of the brand and the front line of ad campaign execution in partnership with a Client Service Account Manager.

• Focus on campaign success from closed won to renewal and in the daily management of campaigns.
• Execute campaigns according to best practices, focusing on ROI for clients across their assigned portfolio.
• Report to the Email Ad Ops Manager.
• Communicate with clients to secure campaign assets and answer ad specifications.
• Iterate ad copy for performance improvements.
• Respond to questions promptly, including tags and troubleshooting ad issues (tracking, pacing, implementation, and reporting).
• Send reminder emails for upcoming scheduled ads and final ad previews for client approval.
• Upload, test, and schedule advertising creative using ad servers to ensure timely start and full delivery of all ad campaigns.
• Investigate issues (delivery discrepancies, technical issues) with clients, agencies, third-party platforms, and internal parties and provide resolutions.
• Ensure Account Managers and Clients are well informed with current campaign data as it relates to creative in hand/outstanding, client requests, and campaign level priorities.
• Support Account Managers to maintain advertiser client relationships and their campaigns by providing excellent customer service.
• Provide the Partner team with creative previews for association approval.

Qualifications

• Systems proficiencies: Proprietary ad tech, Salesforce, Litmus, Real Time Email.
• Command of HTML and in-line CSS; familiarity with Google Ad Manager.
• General knowledge of ad serving principles, common third-party ad servers, tags, tracking as it relates to pacing, volume, revenue impacts.
• Ability to be fast and accurate at scale across a large array of clients.

Requirements

• The expected range for this role is $40,000 - $48,000.

Benefits

• Uncapped leave, because we trust you to manage your workload and time.
• When we hit our targets, enjoy a share of our profits with a bonus.
• Refer a friend and get rewarded when they join Future.
• Well-being support with access to our Colleague Assistant Programs.
• Opportunity to purchase shares in Future with our Share Incentive Plan.

Company Description

We're Future, the global leader in specialist media. With over 3,000 employees working across 200+ media brands, Future is a prime destination for passionate people worldwide looking to consume trusted, expert content that educates and inspires action - both online and off - through our specialist websites, magazines, events, newsletters, podcasts, and social spaces.

We've got ambitious plans that further build on our growth momentum and unlock new opportunities – and we're looking for driven people who want to be a part of it!

We embrace and celebrate diversity, making it part of who we are. Different perspectives spark ideas, fuel creativity, and push us to innovate. We're building a workplace where we value, respect, and empower everyone to thrive.

When it comes to hiring, we keep it fair and inclusive, welcoming talent from every walk of life. It's not just about what you bring to the table — it's about making sure the table has room for everyone.

Because a diverse team isn't just good for business. It's the Future.