[Hiring] Area Service Manager @Smart Start, Inc.

Role Description

The Area Service Manager oversees field operations within a designated territory or area, managing service technicians and independent contractors to ensure high-quality service delivery. This role involves operational oversight, contractor development, and cross-functional support, requiring strong problem-solving skills and a commitment to customer satisfaction.

Essential Duties and Responsibilities

• Management of field personnel and contract partners, including service technicians and independent contractors.
• Support and troubleshooting with field personnel inquiries.
• Continuous education into 12V technology and advancements.
• Fulfill daily operational duties of assigned area.
• Operate a clean, organized, and hazard-free work environment.
• Conduct quality assurance inspections of all facilities, at least once quarterly.
• Maintain a positive and caring atmosphere for customers and employees.
• Ability to think independently and work through service challenges consistently.
• Sells and trains new contractor facilities, maintaining and growing the service network.
• Support of internal departments and personnel, assisting at any opportunity presented.
• Timely submission of required reports and expenses.
• Directs, coordinates, and participates in corporate initiatives to improve efficiency.
• Correspondence with management when challenges are presented.
• Maintain the integrity, confidentiality, and security of pertinent information and records.
• Adherence to all state and federal rules, regulations, and statutes.
• Availability to take after-hours and weekend calls.
• Any other duty, as assigned.

Qualifications

• High School Diploma or equivalent.
• 3 years' experience as a Service Technician.
• Strong written and verbal communication skills.
• Possess excellent telephone skills.
• Detail oriented.

Physical Demands & Work Environment

• Regularly required to communicate verbally and hear.
• Frequently required to use hands and fingers to handle or feel objects, tools, or controls.
• Occasionally required to stand, walk, sit, reach with hands and arms, climb or balance, and stoop, kneel, crouch, or crawl.
• Occasionally required to lift and/or move up to 25 pounds.
• Requires close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
• The noise level in the work environment is usually moderate.

Benefits

• A comprehensive health plan that includes medical, dental, and vision coverage to ensure you and your family have access to the care you need.
• A 401(k)-retirement plan with a generous company match to help you save for your future and achieve your financial goals.
• Other fringe benefits including Birthday & Anniversary bonus, company-wide discounts, legal services, short & long-term disability, etc.
• Positive work environments that offer work/life balance and professional growth.
• Mission-driven work making a global impact with local roots.
• The opportunity to have hands-on work experience with industry-leading, innovative technology.