[Hiring] Clinical Quality Manager @Ingeus

Role Description

The Supply Chain Clinical Quality Manager is accountable for the oversight and assurance of Delivery Partner clinical quality performance and for the effective application of the Clinical Quality Management Regime across the supply chain for both PIP and WCA.

• Ensure Delivery Partners have appropriate quality management arrangements in place to achieve contractual quality standards and targets, including TPL performance.
• Provide oversight and constructive challenge of Delivery Partner quality performance using quality intelligence, performance data, audit and assurance findings.
• Provide targeted clinical quality expertise and intervention to support recovery and strengthen Delivery Partner capability.
• Work with Delivery Partner clinical and operational leadership to manage quality risks and ensure improvement activity delivers intended outcomes.

Key accountabilities include:

• Lead the application of the Clinical Quality Management Regime and assurance programme across Delivery Partners.
• Maintain oversight of Delivery Partner clinical quality performance, holding Delivery Partners accountable for achieving required standards.
• Assess and provide assurance that Delivery Partners have effective clinical quality management arrangements in place.
• Use clinical quality, operational and performance intelligence to identify variance to target and emerging risks.
• Provide hands-on clinical quality expertise to diagnose performance issues and shape corrective actions.
• Coordinate scheduled and risk-based audit and assurance activity across Delivery Partners.
• Assess and challenge the adequacy of Delivery Partner root cause analysis and corrective actions.
• Work in partnership with Delivery Partner leadership to ensure quality risks are identified and managed.
• Support and challenge Delivery Partners to apply contractual and clinical quality requirements.
• Identify and share learning and best practice across Delivery Partners.
• Provide clear, evidence-based quality performance reporting through appropriate governance forums.
• Maintain DWP approval and clinical credibility through completion of Functional Assessments.

Qualifications

• Registered Healthcare Professional (NMC, HCPC, GMC or equivalent) with no restrictions on practice.
• Current DWP approval, or the ability to obtain and maintain approval.
• Minimum of 2 years’ experience within a PIP assessment environment in a clinical or operational leadership role.
• Demonstrable evidence of consistently strong clinical quality and operational performance.
• Strong knowledge of DWP assessment guidance, clinical quality standards and report-writing requirements.
• Strong understanding of clinical quality management and assurance, including audit methodology.
• Demonstrable experience of managing and improving clinical quality performance.
• Experience of analysing clinical quality, operational and performance data.
• Demonstrable experience of providing constructive challenge and influencing leaders.
• Ability to assess the robustness of quality management arrangements and controls.
• Strong clinical credibility and confidence to provide hands-on clinical quality expertise.
• Excellent written and verbal communication skills.

Requirements

• Experience of managing supplier or Delivery Partner clinical quality performance.
• Experience of developing or strengthening clinical quality management arrangements.
• Formal qualification in Quality Management, Audit, Governance, Risk Management or Continuous Improvement.
• Experience undertaking clinical audit and/or providing coaching or mentoring.
• Knowledge of contractual governance, supplier management and performance management frameworks.

Benefits

• Competitive Salary.
• Remote work with expectation to travel to sites as required.
• Full Time / Permanent employment.
• Compensation up to GBP 65,000 yearly.

Company Description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.