[Hiring] Clinic Services Coordinator @Releaf

Role Description

As our Clinic Services Administrator, you'll help keep our clinic running smoothly behind the scenes. You'll own a range of key clinical admin processes, support patients where needed, and complete administration tasks.

You'll work closely with our clinicians, patient support, and operations teams, making sure patients get accurate, timely communication and that our clinicians can focus on care.

• Supporting patients and clinicians across the eligibility process in line with our policies
• Preparing and issuing letters for patients where required, working with clinicians to ensure accuracy and timely dispatch
• Supporting clinic capacity planning to match patient demand
• Rescheduling appointments when needed, minimizing disruption for patients
• Requesting and chasing medical records and GP summaries needed for patient assessments
• Managing the clinic admin inbox and responding to or routing clinician queries
• Keeping patient records accurate and up to date, supporting record-keeping audits
• Tracking clinic metrics such as appointment utilization, cancellations, and non-attendance
• Supporting clinician onboarding admin, including collecting registration, indemnity, and DBS documents
• Supporting subject access requests and complaints admin, in line with our processes
• Keeping letter templates and clinic admin processes up to date, suggesting improvements

Qualifications

• At least 2 years experience in an administrative role in a healthcare setting, such as a GP practice, hospital, or private clinic
• Excellent attention to detail, particularly when handling patient information and preparing letters
• Clear, professional written communication, and a friendly, empathetic approach with patients
• Strong organizational skills and the ability to manage competing priorities, including short-notice changes
• A good understanding of patient confidentiality and data protection (UK GDPR)
• Confident using clinical or practice management systems, and comfortable picking up new tools

Benefits

• Flexible working
• Personalized training and development
• Private health insurance
• Employee Assistance Programmes
• Access to employee perks
• Releaf staff patient benefits

How to apply

Our application process starts off with an informal remote meeting followed by a written test.

At Releaf, we believe that diverse teams build better businesses. We're committed to creating an inclusive environment where everyone feels valued, respected, and able to do their best work. We welcome applications from people of all backgrounds, identities, and experiences — and we're happy to make reasonable adjustments throughout the recruitment process if you need them. If you'd like to discuss this, please don't hesitate to get in touch.