[Hiring] Pub Development Coach @Punch Pubs & Co

Role Description

As a Pub Development Coach my core purpose is to:

• Foster a guest-obsessed culture across the UK Pub Estate by delivering high-impact training, coaching and development.
• Partner with Operations Managers and Pub Partners to build capability, embed a people first culture, drive operational excellence, and consistently deliver outstanding guest experiences.

Qualifications

• Strong operational background in hospitality, with experience in training and development.
• Proven ability to coach, mentor and develop individuals and teams, driving measurable performance improvement.
• Highly effective communicator with the ability to engage, influence and inspire diverse audiences.
• Builds strong, credible relationships and collaborates effectively across multiple stakeholders.
• Understands key commercial drivers and uses insight to improve revenue, efficiency and profitability.
• Experienced in designing and delivering impactful learning solutions that drive lasting results.
• Demonstrates genuine passion for hospitality and a commitment to exceptional guest experience.

Requirements

• Design and implement tailored training programmes aligned to business needs, driving guest satisfaction and operational excellence.
• Facilitate engaging, high-impact learning (face-to-face and virtual) to embed consistent culture and standards across the estate.
• Provide structured coaching and ongoing development support to Pub Partners and their teams to enhance capability and business performance.
• Partner with Operations Managers and cross-functional teams to identify capability gaps and implement effective solutions to drive business growth and Pub Partner success.
• Measure training effectiveness and operational performance, using insight to continuously improve outcomes.
• Embed consistent execution of standards, aligned to brand expectations, guest experience and commercial performance to unlock potential & see our Pub Partners thrive.

Benefits

• Competitive salary
• Performance related annual bonus
• Company pension
• Life insurance
• 25 holiday days + bank holidays
• Option to buy and sell holidays, long service days
• Retail and leisure discount schemes
• Car allowance
• Electric car salary sacrifice scheme
• Single cover private healthcare
• Health and wellbeing suite via Perkbox
• Employee assistance programme via Perkbox
• Free pay day drinks
• Progression and development opportunities
• Pub discount scheme

Company Description

At Punch Pubs we’re aiming to be the 5* pub company. We want to create a world class team where every employee embodies the essence of 5* Partnership, supporting our brilliant Pubs. We strive to attract, develop and retain exceptional talent, ensuring each individual experiences growth, recognition and fulfilment in their roles.

We’re proud to be a place where individuality is welcomed, differences are valued, and everyone can bring their whole self to work. If you need adjustments or a different approach to help you shine, we’ll work with you to make it happen. We are committed to equal opportunities for all and creating an inclusive environment where everyone can thrive.