[Hiring] Officer, Production & Operations @International Rescue Committee

Role Description

The International Rescue Committee (IRC) is seeking an Officer, Production & Operations to support the execution and coordination of multichannel fundraising campaigns. This individual will primarily focus on email and SMS campaign production, with additional involvement in direct mail, telemarketing, and other donor communications.

The ideal candidate will have hands-on experience in marketing campaign operations, email production, marketing automation platforms, and cross-functional project coordination. This is an execution-focused role requiring strong organizational skills, attention to detail, and the ability to manage multiple campaign workflows in a fast-paced environment.

Key Responsibilities

• Execute and coordinate email, SMS, direct mail, and other multichannel fundraising campaigns.
• Build, schedule, launch, and perform quality assurance checks on email and SMS campaigns using marketing automation platforms.
• Partner with marketing, analytics, and creative teams to coordinate audience segmentation, campaign lists, and production assets.
• Manage campaign timelines, deliverables, approvals, and workflows to ensure accurate and timely execution.
• Coordinate with third-party production vendors to support campaign development, deployment, and quality control.
• Review campaign data, audience lists, creative assets, and messaging for accuracy and consistency.
• Utilize project management tools to track campaign assignments, deadlines, and production progress.
• Support urgent or time-sensitive fundraising campaigns and communications.
• Maintain campaign documentation, standard operating procedures (SOPs), and production guidelines.
• Identify opportunities to streamline workflows, improve processes, and increase operational efficiency.
• Collaborate with internal stakeholders to ensure campaigns align with organizational objectives and donor communication standards.

Qualifications

• 3+ years of experience in marketing operations, email marketing production, campaign management, or a related field.
• Hands-on experience executing email marketing campaigns, including campaign setup, scheduling, deployment, and QA.
• Experience supporting SMS marketing campaigns or other multichannel marketing initiatives.
• Familiarity with marketing automation platforms such as Salesforce Marketing Cloud, Pardot, Attentive, or similar technologies.
• Understanding of audience segmentation, campaign list management, and data quality processes.
• Experience coordinating campaign deliverables across internal teams and external vendors.
• Strong project management, organizational, and time management skills.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Strong attention to detail and ability to identify and resolve campaign production issues.
• Excellent communication and collaboration skills.
• Ability to work independently while supporting a collaborative team environment.
• Experience in nonprofit organizations, fundraising, donor communications, or mission-driven environments.

Preferred Qualifications

• Familiarity with Salesforce Pardot, Mobile Commons, or similar email and SMS platforms.
• Experience using Monday.com, Workfront, or comparable project management tools.
• Exposure to direct mail production, donor segmentation, and fundraising campaign workflows.
• Experience documenting processes, improving operational workflows, or implementing automation solutions.

Requirements

• Must be authorized to work in the U.S. This position is not eligible for sponsorship.

Benefits

• Eligible for Health, Dental, Vision, 401K.