[Hiring] Lifecycle Marketing Manager @Time Doctor

Role Description

Time Doctor is hiring a Lifecycle Marketing Manager to own the marketing-led customer journey from the moment an account starts paying. You will decide who hears what, when, based on which behaviour, and toward which commercial outcome. Your job is to turn customer behaviour and usage signals into adoption, retention, expansion and reactivation revenue, and to run that engine AI-first, building agents and agentic workflows that do real work.

You will own the lifecycle marketing program for our paying customers:

• The 30/60/90 onboarding plays
• Ongoing customer communications
• Customer segmentation
• Expansion and retention plays that grow and keep the base

Three things define this seat:

• The number: Your primary measure is the qualified expansion and cross-sell opportunities Lifecycle generates and surfaces.
• The lane: You own orchestration and outcomes across the customer base.
• The operating model: This is an AI-first role, and AI fluency is the job.

Qualifications

• 5 to 7 years in lifecycle, CRM, customer or retention marketing at a B2B SaaS company.
• A track record of designing and running behaviour-triggered customer journeys, with adoption, retention or expansion outcomes you owned.
• Comfortable working from product-usage and account data to define segments, propensity and churn logic.
• Fluent in a marketing automation or lifecycle stack such as HubSpot, and in cohort analysis.
• Experience running expansion, cross-sell or renewal-support programs, and coordinating opportunity handoff with CS and Sales.
• A clear understanding of where lifecycle ends and Growth and CS begin.
• Hands-on experience building agents or agentic workflows that do real work.
• Remote, with a minimum four-hour daily overlap with US Eastern (ET) business hours.

Requirements

• You treat a revenue number as yours, and you design every journey toward adoption, retention or expansion.
• You have high agency. When a journey underperforms, you find out why and fix it.
• You are commercially minded. You turn customer signals into revenue.
• You are analytical and cohort-fluent. You read behaviour and act on where customers stall or grow.
• You think in systems. You would rather build a repeatable, automated flow than run another one-off campaign.
• You work cleanly across Growth, CS, PMM and GTM Ops without needing to own their surfaces.
• You build with AI. Agents and agentic workflows are how you get work done.

Benefits

• Fully remote and flexible, working with talented people in 30+ countries.
• We are profitable and bootstrapped. Your budget comes from customers, not from a burn rate.

Company Description

Time Doctor is a workforce analytics platform that gives distributed teams the visibility they need to improve trust and performance. We serve remote, hybrid and outsourced organisations worldwide, with particular strength in BPO, healthcare and tech services.