[Hiring] Digital Marketing Manager @Twilio

Role Description

Join the team as Twilio’s next Digital Marketing Manager within Demand Creation Hub. Twilio is experiencing significant growth, and we are seeking a dynamic and results-oriented Digital Marketing Manager to drive demand creation and acceleration for Twilio's CPaaS portfolio. Reporting to the Digital Marketing Director of APJ, you will be instrumental in designing and implementing the digital strategy focused on building pipelines across direct sales and self-serve motions.

• Collaborate with Campaign Management, Product Marketing, and Sub-Regional Field Marketing teams to orchestrate the effective channel mix to amplify regional campaigns and targeted programs to generate quality demand, deepen engagements, and drive growth.

Responsibilities

• Digital strategy:
  • Collaborate with campaign team to orchestrate digital journey for amplification of Global/Regional campaigns into target markets and audiences.
  • Partner with Field Marketing teams to understand sub-regional needs, provide strategic digital advice and tactical support to strengthen brand or deepen engagements through all digital channels.
  • Design and activate Account-based marketing campaigns that support customer lifecycle and retention.
• Campaign Management and Execution:
  • Plan, execute, and optimise multi-channel digital marketing campaigns across search, display, paid social, email, programmatic, and SEO.
• Digital Channel Optimisations:
  • Drive channel optimisation strategies to maintain efficiencies, scalability, and establish best practices.
  • Structured documentation and processes to foster ease of collaboration.
• Project management and prioritisation:
  • Effectively manage priorities, ensuring timely delivery of projects with accuracy and quality.
• Market Insights:
  • Stay on top of digital marketing trends across APJ region and bring fresh ideas to test and scale.
• Performance insights and optimisations:
  • Monitor, analyse, and report on KPIs (CPL, ROAS, CTR, conversion rates, engagement) using tools like GA-4, Salesforce, Tableau, and Looker.
  • Contribute to developing and maintaining reporting frameworks that can inform strategic decisions and ongoing campaign optimisations with actionable insights.

Qualifications

• Bachelor’s degree in Marketing, Communications, Business, or related field.
• 5–8 years of proven experience in digital marketing, ideally within B2B or Technology industry across Asia Pacific.
• Strong understanding of digital channels and tools: SEM, SEO, paid media, social, email, programmatic, 6Sense, Demandbase, content marketing, and more.
• Hands-on experience with analytics and CRM/marketing automation platforms (e.g., GA-4, Marketo, Salesforce).
• Excellent project management skills with the ability to handle multiple priorities in a fast-paced environment.
• Strong communication and copy-editing skills in English.
• Able to adapt strategies to diverse regional markets and different audiences.
• Excellent relationship, partnering, and collaboration skills, with experience working cross-functionally with global, regional, and local marketing and product teams to align on marketing media strategy and business goals.
• Track record of building teams, directly or indirectly, and ensuring your team has the guidance, support, systems, and tools to be successful in the role.
• Run and expand a best-in-class regional Demand Creation Hub that emphasises personal development.
• Work closely with the Digital Marketing Director and the broader marketing team when planning and ensure marketing investments are maximised to deliver highest RoI to the business.
• Track closely on regional KPIs while managing sub-regional digital channel and activation requirements.
• Work with Marketing Analytics to build a cadence of robust, trusted regional demand creation reporting and proactively address any gaps against regional targets.
• Build a demand creation team that is consistently building world-class experiences through the quality of the content we produce and the digital engagement experiences we deliver across all digital touchpoints in their journey.
• Identify areas of improvement and opportunity and address them one by one, establish the relationships needed to advocate for your team, while consistently prioritizing region needs and balancing resources and capabilities to implement.
• Scale your team to their top abilities with creativity, prioritization, and excitement, think outside of the box to deliver the business needs today while thinking about hyper growth.

Location

This role will be remotely based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, or Delhi).

Travel

For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

Benefits

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• A retirement savings program.
• Offerings vary by location.