[Hiring] Digital Marketing Client Success Manager @Agency Growth Team

Role Description

As a Digital Marketing Account Manager , you are responsible for developing client relationships that promote retention and loyalty. Your job is to work closely with our client success team to ensure our clients are satisfied with the services they receive and to improve upon areas of dissatisfaction. You will be expected to provide a moderate level of technical support to customers with the goal to keep clients satisfied with the business’s products.

• Develop a thorough understanding of client objectives and success metrics.
• Support the sales department with the onboarding of new clients.
• Send scheduled updates to all clients on the progress of their campaigns.
• Create and maintain retention and referral programs to retain existing clients.

Qualifications

• At least 2 years of professional experience in Customer Success or Client Experience.
• At least 2 years of digital marketing experience in SEO, Website and/or Digital Advertising (Meta and/or Google).
• Education in Marketing, Business, Commerce, Advertising or Public Relations is considered an asset / preferred.
• B2-C1 English Level preferred.
• Able to self-direct and properly manage one’s time.
• Experience in building and maintaining strong relationships with customers.
• Efficient with all integrated platforms within the company.
• Excellent communication skills, both with clients and cross-departmentally.
• Ability to learn quickly and execute at a high level with speed.
• Ability to work under high stress and pressing deadlines.
• Able to make autonomous decisions based on company morals/values and set guidelines.
• Demonstrated ability to communicate effectively using emotional intelligence and strong problem-solving skills.
• Availability to work Monday to Friday 8am to 5pm EST for 40.0 Hours; must be flexible and able to work additional hours/weekends/holidays if the situation warrants it.
• Able to multitask efficiently and without issues.
• Generally reachable and responsive to Client Inquiries and team members during working hours.
• Strict attention to detail and cross-checking data.
• Must be friendly, assertive and able to clearly communicate with clients by phone, video conferencing and email.
• Must be organized and able to update agency CRM regularly and maintain documentation on all pertinent client activities.
• Autonomy and ability to thrive in remote work environments.
• Ability to show up on daily team Zoom meetings and huddles.

Requirements

• Manage detailed and structured timelines, programs, tasks, and project management systems using Monday, ClickUp, Asana, and Slack.
• Reply to each client request as soon as possible, same-day, or first thing the following day for overnight requests.
• Research ways to improve services and processes, and maintain or upsell existing clients.
• Develop and nurture clients into advocates to increase brand awareness and build a sense of community.

Benefits

• Work from anywhere! Fully remote.
• Join a fun, action-taking international team.
• Massive opportunity for growth for the right candidate.
• Select a career that will CHANGE YOUR LIFE!
• Fun, fast-paced work environment.
• Constantly evolving, cutting edge technology.
• The ability to make a significant impact immediately upon jumping in.
• Impressive salary structure.
• Numerous team building activities to promote collaboration.
• Bonuses and benefits.