[Hiring] Brand Protection Manager @POOLCORP

Role Description

The Brand Protection Manager drives the success of the programs that protect the Company's brands, reputation, and policies online — including maintaining Brand Registry on marketplace platforms and removing unauthorized sellers when necessary. This role owns the Authorized Online Reseller (AOR) program end-to-end:

• Identifying and resolving unauthorized listings
• Managing dealer agreements and inquiries
• Running the marketplace RFP process
• Monitoring MAP/AOR compliance

The Brand Protection Manager also oversees the Feedback Monitoring, Minimum Advertised Price (MAP), Do Not Sell, and Brand Protection Legal coordination programs. The manager develops impactful, easy-to-understand reports and visuals that clearly communicate program goals, activities, and progress to both leadership and cross-department team members.

Responsibilities

• Identify, investigate, and catalog unauthorized third-party listings and sellers (ASINs) for company brands across Amazon and other marketplaces.
• Own the end-to-end escalation process for unauthorized listings.
• Draft and manage outreach communications to Field leadership and the Brand Management team.
• Serve as the primary point of contact for dealer inquiries related to the AOR program.
• Coordinate end-to-end processes for new AOR applicants and annual renewals.
• Distribute the Online Authorized Dealer Program agreement to dealers.
• Manage the marketplace RFP process.
• Monitor compliance-tracking platforms for MAP and AOR violations.
• Plan and execute periodic test buys to verify ongoing dealer compliance.
• Investigate and resolve reports of unauthorized sellers and unauthorized ASINs.
• Provide regular status reporting to the Brand Committee and Field leadership.
• Serve as the key stakeholder for software and platforms that support the AOR program.
• Design and direct processes for monitoring customer feedback across multiple online channels.
• Coordinate internal and external MAP-related communications.
• Partner with Sales and Product teams to ensure MAP policy pricing and product data remain accurate.
• Design, direct, and coordinate processes and budgeting with the legal team for intellectual property management.
• Other job related duties as assigned.

Qualifications

• Bachelor's degree in Business, Marketing, Supply Chain, or a related field, or equivalent experience.
• 3+ years of experience in e-commerce brand protection, channel/dealer management, marketplace operations, or a related field.
• Hands-on experience with online marketplaces and brand-protection or compliance-monitoring tools.
• Strong project management skills.
• Excellent written and verbal communication skills.
• Proficiency in Excel and reporting tools.
• Comfortable partnering with Legal, Sales, Field, and Product teams.
• Detail-oriented, with strong organizational skills.
• Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply!

Requirements

• All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications.
• POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer – By Choice.

Benefits

• Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs.
• 401 (k) with generous company match.
• 13 days of paid time off (PTO) & 8 Paid Holidays.
• 100% employer paid Life Insurance and Long-Term Disability Insurance.
• Paid Parental Leave.
• Fully Funded Tuition Education Programs.
• Bonus Programs that include Employee Recognition and Referrals, Summer Madness, and Annual Performance.
• Employee Stock Purchase Plan.
• Employee Discounts and much more!