[Hiring] Site Merchandising & Operations Manager @OSEA

Role Description

Join our fast-growing beauty brand and become a key member of our expanding ecommerce team. We are seeking a highly organized, analytically minded Manager of Site Operations & Merchandising who sits at the intersection of site operations and digital merchandising. This role owns the day-to-day functionality of OSEA.com while shaping the way our products are discovered, ranked, and experienced by customers. The ideal candidate has 3–5 years of ecommerce experience, a passion for clean beauty, hands-on Shopify expertise, and thrives in a fast-paced, collaborative environment. This is a fully remote role. Must reside in the United States to be considered for this position.

Qualifications

• 3–5 years of experience in ecommerce, site merchandising, or digital operations (beauty or wellness industry preferred)
• People management experience is preferred.
• Experience with A/B testing, personalization, heatmapping, and site analytics tools (e.g., Google Analytics, Hotjar, or similar) is required.
• Analytical mindset with the ability to pull reports, identify trends, and translate data into clear recommendations
• Highly detail-oriented with strong organizational skills and the ability to manage multiple priorities simultaneously
• Comfortable working cross-functionally across Creative, CX, and broader Ecommerce teams
• Hands-on Shopify experience required; familiarity with Shopify Flows and back-end product management is a strong plus
• Experience managing third-party app integrations and vendor relationships, including evaluating tools, overseeing implementations, and maintaining ongoing partnerships to support site functionality and merchandising goals.
• Excellent written and verbal communication skills
• Experience utilizing AI tools to streamline workflows and improve efficiency
• Must reside in the United States to be considered for this position

Requirements

• Own and oversee execution of site merchandising calendar aligned to product launches, promotions, and seasonal campaigns, ensuring on-site presentation reflects key moments and is delivered on time and on brand.
• Own product ranking and presentation across homepage, collection, category pages, and blogs to drive conversion and support key campaign initiatives.
• Own site behavior reporting, delivering regular analysis on merchandising performance, search trends, and on-site engagement to inform strategy and make recommendations on site enhancements and A/B testing opportunities.
• Leads onsite content strategy, including briefing in of new site assets to support product launches, promotions and evergreen brand campaigns.
• Configure and optimize cross-sell and upsell logic to support basket building and product discovery.
• Own search results optimization–improving relevance and surfacing the right products.
• Maintain and refine top navigation and filtering to reflect current assortment, campaigns, and site behavior data.
• In partnership with engineering teams, optimize site metadata and content to improve search engine visibility and drive organic traffic.
• Partner closely with the growth marketing team to optimize key pages for paid traffic.
• Collaborate with the product marketing team on new site features, collections, and content to support key collections and hero SKUs.
• Create and manage discount codes, promotions, and product-level configurations in Shopify.
• Own product tagging and catalog management strategy to ensure consistent, well-organized site architecture.
• Own on-site inventory data and coordinate with relevant teams to address discrepancies and communicate updates to relevant cross functional partners.
• Partner with the Customer Experience team to identify, triage, and resolve site bugs and functionality issues, escalating to developers and external partners as needed.
• Manage third-party app relationships and integrations, serving as the primary point of contact for vendors, overseeing tool performance, and troubleshooting issues in coordination with engineering and external partners as needed.
• Support the development and execution of A/B testing strategies and site roadmaps in partnership with the Director of Ecommerce.

Benefits

• The anticipated salary range for this position is $85,000–$110,000 per year.
• The actual salary offer will carefully consider a few factors, including your skills, qualifications, experience, and location.
• Not all candidates will be eligible for the upper end of the salary range.