[Hiring] Principal Sales Operations & Strategy Manager @Cloudflare

Role Description

We're hiring a Principal for GTM Automation to document processes, build the AI agents and automation, and design improvements for our Revenue organization (Sales, Marketing, Customer Success, Partner, RevOps). This is a senior individual contributor role where you will build and maintain the automation needed to drive efficiency and reduce operational friction.

The hard part of this job is knowing where not to put an agent. You'll decide which parts of prospecting, account research, deal management, and renewals can be handed to AI systems, where a person has to stay involved, and how we confirm the output is right before a seller acts on it. You will work directly with Sales leadership, Revenue Operations, Enablement, and the data and engineering teams on tools that save sellers real time. Success is identified by creating systems that resolve mundane tasks and save people real time. We are looking for someone who has run agentic systems in production for a business team and can tell us what broke and what they changed.

Qualifications

• 10+ years in software engineering, data engineering, GTM automation, or revenue systems, with several years owning systems from design through production support at staff level or above.
• At least one LLM-powered workflow or agent that a business team relied on in production.
• Strong Python or TypeScript, and strong SQL.
• Hands-on Salesforce experience with the data model, Flow, APIs, and permissions.
• Experience integrating SaaS systems over REST APIs and webhooks.
• Working knowledge of enrichment and signal tools such as D&B, ZoomInfo, and HG Insights.
• Ability to explain complex systems to both technical and non-technical stakeholders.

Requirements

• Design and build agentic workflows for repetitive revenue work such as account creation and enrichment, CRM updates, renewals, QBR prep, deal registration, account ownership, etc.
• Add RBAC, observability, error handling, etc. to make the systems as robust as possible.
• Decide where AI and automation fit in the go-to-market motion, and where human judgment is still required.
• Set the quality bar for agents in production: evals that run before every release, monitoring tied to pipeline and revenue, clear rules for sensitive data, and a tested rollback.
• Own the architecture that connects agents to Salesforce, the data warehouse, enrichment and intent sources, and call data.
• Build the signal layer that feeds account prioritization, routing, and next-best-action.
• Review code and designs from stakeholders (analysts, Revenue Operations partners, etc.).
• Work with Sales, Marketing, and Customer Success leaders to find the work worth automating.
• Track new models, agent frameworks, and vendor tools, and decide what's worth adopting.
• Document each system and who owns it, so it keeps running when you move on to the next one.

Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan
• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave