[Hiring] Sales Operations Manager @American Express Global Business Travel

Role Description

We are looking for a Sales Operations Manager to join our Sales Operations team as an individual contributor. You will directly own and drive high-impact projects across sales process design, systems, forecasting, and analytics. You will act as a strategic and operational partner to sales leadership, translating ambiguous business problems into clear, scalable solutions that improve the productivity and effectiveness of our go-to-market organization.

• Distill complex business problems and cross-functional processes into simplified, actionable requirements and solutions for sales and revenue leadership.
• Design, document, and continuously improve end-to-end sales processes — from lead routing and territory assignment through pipeline management, forecasting, pricing, contracting and implementation.
• Partner with key stakeholders across Marketing, Solutions, Account Management, Pricing, Implementation, Enablement and Analytics to ensure end-to-end continuity across the customer journey.
• Build, maintain, and refine the sales forecasting methodology and cadence, partnering with sales leaders to improve forecast accuracy and pipeline visibility.
• Lead territory design and account segmentation projects, using data-driven approaches to optimize coverage and capacity planning.
• Create requirements for dashboards and analytics that surface actionable insights on pipeline health, rep productivity, conversion rates, and other key sales KPIs.
• Optimize the broader GTM tech stack, including Gong, Outreach, 6sense, and ZoomInfo/data enrichment tools, ensuring these systems are integrated and adopted effectively by the sales team.
• Identify inefficiencies in existing sales workflows and lead the design and rollout of process improvements and system enhancements.
• Support strategic analyses and projects for sales leadership, including productivity benchmarking, win/loss deep dive and territory rebalancing.
• Partner with the wider annual planning team to determine pipeline/coverage modeling, headcount and capacity planning, systems & process readiness, plan communication and rollout.

Qualifications

• At least 5 years of experience in Sales Operations, Revenue Operations, or a related analytical/GTM role.
• Demonstrated ability to distill complex problems and business processes into simplified, actionable requirements and solutions.
• Extensive, hands-on experience in sales process design, forecasting methodology, and territory design.
• Advanced proficiency in Salesforce, with deep experience configuring reports, and dashboards to support sales process.
• Practical experience working with Gong, Outreach, 6sense, and ZoomInfo or comparable sales tools.
• Strong analytical and Excel/data modeling skills, with the ability to translate data into clear business recommendations.
• Excellent written and verbal communication skills, with the ability to influence senior stakeholders without formal authority.
• Highly organized, self-directed, and comfortable operating with ambiguity in a fast-paced environment.
• Bachelor's degree in Business, Finance, Economics, or a related field, or equivalent practical experience.

Requirements

• Within your first year, you will have become a trusted operational partner to sales leadership — someone who can be handed a loosely defined problem and return with a clear, well-reasoned solution, backed by clean data and a scalable process, without needing to manage a team to get it done.

Benefits

• Flexible benefits tailored to each country, starting the day you do, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel perks with choices of deals each week from major travel providers on flights, hotels, cruises, and car rentals.
• Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
• Championing Inclusion through global INclusion Groups to discuss challenges, obstacles, achievements, and drive company awareness and action.
• And much more!