[Hiring] Spanish Bilingual | Personal Injury Pre-Litigation Case Manager @EvenUp

Role Description

As a Pre-Litigation Associate, you’ll serve as a critical operations expert, ensuring every case is handled with exceptional accuracy, urgency, and care. You will play a pivotal role in driving pre-litigation personal injury cases through their critical early stages. This includes:

• Initiating claims
• Managing and organizing medical records
• Obtaining police reports
• Coordinating care for clients
• Overseeing demand preparation
• Resolving final liens
• Managing cases through to completion

This is a remote role for experienced professionals who excel in high-volume, detail-critical environments and who take pride in meticulous casework that directly impacts client outcomes.

Qualifications

• 3+ years of experience in personal injury legal operations, case management, or insurance claims
• Highly detail-oriented, organized, and self-motivated
• Excel at process execution in fast-paced, high-volume environments
• Communicate clearly and professionally with clients, medical providers, attorneys, and insurers
• Take ownership of your work and hold yourself to high standards of quality and accountability
• Comfortable working independently in a remote setting, with strong time management skills

Requirements

• Open insurance claims and serve as the primary liaison with adjusters and carriers
• Request, track, and organize medical records, bills, and police reports
• Ensure treatment progression and awareness of treatment outcomes
• Identify and proactively resolve lien and subrogation issues
• Collaborate with lead paralegals to prepare complete, accurate case files for demand
• Communicate with clients daily to guide them through the pre-litigation process
• Maintain case timelines and ensure milestones are met with precision
• Spot and eliminate operational inefficiencies to drive speed and accuracy
• Uphold the highest standards in documentation, file integrity, and communication

Benefits

• Choice of medical, dental, and vision insurance plans for you and your family
• Additional insurance coverage options for life, accident, or critical illness
• Flexible paid time off, sick leave, short-term and long-term disability
• 10 US observed holidays, and Canadian statutory holidays by province
• A home office stipend
• 401(k) for US-based employees and RRSP for Canada-based employees
• Paid parental leave
• A local in-person meet-up program
• Hubs in San Francisco and Toronto