[Hiring] Professional Indemnity Claims Handler @Gallagher

Role Description

Join Caytons, Gallagher Bassett’s in-house law firm. We’re looking for an experienced Claims Handler - Professional Indemnity to join our growing team. This is a fantastic opportunity to take ownership of a varied and engaging caseload within a highly regarded in-house legal environment, with real scope for progression as we continue to expand.

In this remote based role, you’ll manage a caseload primarily focused on Professional Indemnity claims, alongside exposure to areas such as Drivers’ Negligence. You’ll handle claims across a diverse range of professions, including:

• Construction
• Architects
• Surveyors
• Engineers
• Solicitors
• Accountants
• Brokers
• Insurers

How you'll make an impact:

• Managing and progressing claims through to resolution in a timely and cost effective manner
• Reviewing and interpreting policy coverage, applying insurer claims philosophies
• Working within delegated authority and referring matters outside of authority where required
• Applying a fair and consistent approach to indemnity and liability decisions
• Supporting the delivery of SLAs and KPIs across the portfolio
• Maintaining high quality file notes and accurate management information (MI)
• Assisting with bordereaux reporting and general claims administration
• Working closely with the admin team to ensure efficient file progression

Qualifications

• Proven experience managing Professional Indemnity claims (essential)
• Legal background - Law degree, LPC or equivalent is desirable
• A background as a Claims Handler or Adjuster (TPA or insurer environment preferred)
• Experience working under delegated authority with strong understanding of referral processes
• Excellent attention to detail, with a focus on high quality file management and documentation
• Strong organisational, negotiation and decision making skills
• A proactive, client focused approach with excellent communication skills
• Ability to work both independently and collaboratively within a team environment

Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

Company Description

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled).