[Hiring] Legal Tech Client Manager @RELX

Role Description

As a Client Manager on the Large Law Team, you will own and grow a portfolio of large law firm accounts, focusing on long-term relationships, product adoption, and measurable client value. You will partner closely with customers to understand their priorities and position LexisNexis solutions as business-critical tools that support legal practice, knowledge management, and firm operations. This role combines strategic account ownership with consultative selling to drive retention and expansion.

Responsibilities

• Drive renewals and expansion through proactive account planning, uncovering unmet needs, and delivering tailored, consultative solutions.
• Build and execute strategic growth plans across defined territories in partnership with product specialists, customer success, and GTM operations.
• Position LexisNexis legal research, analytics, and AI-enabled workflow platforms as essential solutions aligned to client practice groups and operational goals.
• Develop trusted relationships with senior stakeholders including managing partners, firm leadership, KM leaders, and practice chairs.
• Navigate complex buying groups and firm hierarchies to secure renewals and expand key relationships.
• Use Salesforce, Gong, and Seismic to maintain pipeline discipline, track engagement, surface insights, and inform outreach strategies.
• Provide structured feedback to internal teams based on client insights and usage patterns.

Qualifications

• Experience managing and expanding complex B2B SaaS or technology accounts within large law firms or professional services organizations.
• Strong executive presence with clear communication, organization, and cross-functional collaboration skills.
• Demonstrated ability to negotiate contracts and close business in a team-based selling environment.
• Proficiency with Salesforce and sales enablement tools such as Gong, Seismic, and Outreach.
• Comfort using generative AI tools such as Microsoft Copilot or ChatGPT to support productivity and insight generation.
• Willingness to travel up to 20%, including day and overnight travel.

Benefits

• Promote a healthy work/life balance across the organization.
• Numerous wellbeing initiatives.
• Shared parental leave.
• Study assistance and sabbaticals.

Working Pattern

Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.