[Hiring] Messaging Specialist-Intermediate @Cyberstar, LLC

Role Description

The Messaging Specialist - Intermediate provides technical expertise for the analysis, administration, and improvement of enterprise messaging services, including Microsoft 365 Exchange Online (GCC), mobile device management, and associated messaging systems. The position evaluates messaging requirements, recommends system enhancements and upgrades, develops approaches for system changes and migrations, resolves complex technical issues, and provides messaging expertise for enterprise projects.

Responsibilities

• Evaluate enterprise messaging architecture and requirements and recommend enhancements, upgrades, and configuration changes.
• Analyze messaging performance, failures, and recurring technical issues and recommend solutions to improve system reliability and operational performance.
• Develop technical approaches for messaging system updates and migrations, including maintenance, conversion, processes, and procedures.
• Provide messaging technical expertise for OIT projects and environmental or application changes, assessing impacts and recommending appropriate technical approaches.
• Develop and improve messaging procedures and process flows to support effective and consistent operations.
• Administer enterprise messaging services, including Microsoft 365 Exchange Online (GCC), mailbox accounts, calendaring, message tracking, storage utilization, and associated services.
• Analyze and resolve messaging issues and determine appropriate resolution or escalation for Tier I and Tier II problems that cannot be resolved by other support personnel.
• Monitor enterprise messaging operations for failures affecting mail, calendaring, message tracking, and related services using administrative tools such as Exchange Admin Center.
• Administer and support mobile device management services, including accounts, registration, security, email, applications, documents, smartphones, and tablets.
• Support SMTP relay infrastructure and messaging integrations with enterprise systems and email-enabled devices.
• Develop and maintain technical documentation, procedures, process flows, user guidance, and training materials for messaging services and system changes.
• Provide technical support for messaging-related information requests, including FOIA, Inspector General, and litigation requests involving searches of the government's email records system.
• Prepare operational and technical status reporting covering completed work, outstanding activities, technical concerns, and recommendations for improving performance or preventing recurring issues.
• Other duties as assigned.

Qualifications

• Associate’s degree, MCSE in Exchange, or equivalent combination of education and experience.
• 2+ years of technical experience supporting or managing enterprise email systems.
• Ability to obtain Public Trust.
• Successfully pass background and drug screening.

Preferred Qualifications

• Experience supporting mobile device management solutions, such as MaaS360 or similar platforms.
• Experience supporting email account administration, end-user messaging support, and issue resolution.
• Experience supporting Microsoft 365 Exchange Online (GCC) or other enterprise Microsoft messaging environments.
• Experience supporting mobile computing devices in a managed enterprise environment.
• Familiarity with ticketing systems, escalation procedures, and customer support processes.
• Experience supporting messaging migrations, platform updates, or mobile device initiatives.
• Familiarity with email archiving, records searches, or enterprise messaging compliance support.
• Relevant Microsoft, Exchange, mobile device management, or messaging certifications are preferred.
• Ability to obtain and maintain required government suitability or clearance.

Knowledge, Skills and Abilities

• Ability to support technical documentation, reporting, and user support activities.
• Ability to support technical projects, implementation efforts, testing, and related documentation.
• Strong written and verbal communication skills.
• Knowledge of enterprise messaging support and email administration practices.
• Knowledge of Microsoft messaging environments and mobile device support concepts.
• Knowledge of mailbox administration, messaging troubleshooting, and user support processes.
• Skill in resolving messaging and mobile device issues in an enterprise environment.
• Skill in preparing user instructions, reports, and operational documentation.
• Ability to support multiple operational and project-based tasks.
• Ability to communicate effectively with users, technical staff, and management.
• Must have working knowledge of Microsoft office software applications (MSWord, Excel, Access, PowerPoint), and Outlook.
• Ability to travel.
• Expert levels of interpersonal skills are sufficient to communicate effectively, convince, influence, advice, and respond to questions from leadership, including senior decision makers.
• Must have excellent written and oral communication skills.

Benefits

• Broad range of benefits offered to team members.
• Opportunities for professional development and growth.
• Well-being programs to maintain a healthy work-life balance.