[Hiring] Associate Director of Technology @Third Plateau

Role Description

The Associate Director of Technology is a technical leader who bridges strategy and execution. This role is responsible for translating the firm’s technology strategy, as established by the Vice President of Technology, into implementation roadmaps and scalable, secure, and effective systems and processes for a 120-person organization, and for independently executing those plans. Reporting to the Vice President of Technology, the Associate Director leads enterprise systems administration and integrations, IT support and troubleshooting, and firmwide technology learning and AI adoption.

• Cybersecurity, Risk & Governance
  • Implement and maintain practical cybersecurity controls, access standards, data retention and destruction practices, and other technology safeguards across the firm.
  • Partner with the Vice President of Technology to develop technology policies and governance standards, then translate them into clear processes, technical configurations, employee guidance, and training.
  • Monitor technology risks, industry practices, and vendor recommendations; validate technical implementation and follow through rather than relying solely on third-party assurances.
  • Support incident response, business continuity, vendor risk, and other technology-related governance activities while balancing firmwide standards with legitimate employee, client, and project requirements.
• Technology Operations & Support
  • Administer and serve as a technical owner for firmwide platforms including Microsoft 365, Slack, Zoom, HubSpot, 1Password, endpoint-management tools, and other core enterprise systems, with the ability to step in directly for troubleshooting, security response, or critical operational needs.
  • Own employee technology onboarding and offboarding, system provisioning, equipment lifecycle, inventory tracking, and related operational processes.
  • Serve as an escalation point for complex issues and critical technology incidents, including participation in after-hours coverage.
  • Manage the day-to-day MSP relationship, including technical oversight, escalations, service quality, and identification of recurring issues that require broader process, automation, documentation, or system improvements.
• Knowledge Management & Collaboration Platforms
  • Administer and continuously improve the firm’s SharePoint environment, intranet, collaboration spaces, and related knowledge-management technologies.
  • Design and maintain appropriate permission and information-sharing structures for internal teams, client collaboration, and vendor partnerships, applying sound judgment to confidential and sensitive information.
  • Build and maintain system documentation, knowledge base articles, training materials, and other self-service resources that help employees use technology effectively.
  • Partner with business and content owners to improve information findability, ownership, consistency, and usability while accommodating legitimate differences in team and client workflows.
• Enterprise Systems, Integrations & Data
  • Translate the firm’s technology strategy into implementation roadmaps with clear milestones, dependencies, and sequencing, and drive execution independently without day-to-day supervision.
  • Monitor the enterprise technology portfolio for usage, ownership, cost, risk, interoperability, supportability, and business value; identify opportunities to improve, consolidate, replace, or retire systems, preparing cost analyses and vendor and resource recommendations for decision by the Vice President of Technology.
  • Design, implement, and troubleshoot system integrations, automations, APIs, authentication methods, and data flows across enterprise and division-specific applications.
  • Establish and maintain technical standards, system ownership models, data hygiene practices, and foundational data governance controls that support a cohesive and scalable technology environment.
  • Evaluate new system and integration requests for technical feasibility, security, maintainability, scalability, and downstream impact; recommend practical solutions that address validated business and user needs while supporting legitimate division, client, and project requirements.
• Technology Enablement, Innovation & Adoption
  • Partner with colleagues to identify and evaluate emerging technologies and technology-enabled process improvements based on defined business and user needs.
  • Design and execute controlled pilots with clear objectives, guardrails, feedback loops, and measures of success; use findings to refine solutions before broader implementation.
  • Lead the technical rollout and adoption of new systems and significant technology changes, including testing, documentation, training, change support, and evaluation of emerging capabilities such as artificial intelligence.
  • Shape department practice by establishing standards, sharing knowledge, and coaching colleagues on effective technology use.

Qualifications

• 5 - 9 Years of experience
• IT support or MSP service desk experience
• Microsoft ecosystem familiarity: Azure, Entra ID, identity management
• API integration and SaaS system testing experience; ideally has been through a system cutover
• Implementation engineer background (not solution architect)
• LMS or knowledge library experience

Benefits

• Remote-First Approach
• Flexible & Generous Time Off
• 100% employer-paid options for medical, dental, and vision coverage for you, with employer contributions toward dependent coverage
• Employer-paid short- and long-term disability and life insurance
• Employer contribution of up to $850 to your Health Savings Account
• Flexible Spending Accounts (FSA, DCFSA and Commuter)
• Initial home office stipend of $550, with $250 provided annually thereafter
• An annual professional development stipend of $1,000
• $110/monthly cell phone and home internet stipend
• 13 weeks paid parental and medical leave
• Annual discretionary bonus based on both company performance and individual performance
• Up to $500 annually to invest in your mental, emotional, and physical well-being
• Access to curated learning opportunities and team-based growth experiences to support the professional development of our team
• $101,000 - $119,000 a year