[Hiring] Associate Director of Provider Account Management @UnitedHealth Group

Role Description

This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

The Associate Director of Provider Account Management is a strategic leader responsible for provider relationship management, network performance, and operational excellence. This role leads a team focused on strengthening partnerships with healthcare providers, improving the provider experience, and driving results related to service quality, provider education, issue resolution, and network effectiveness. The position serves as a key liaison to provider organizations and health system leadership across Medicaid, Medicare, and Commercial business lines.

This position is full-time (40 hours per week), Monday through Friday, with standard business hours of 8:00 AM to 5:00 PM.

Primary Responsibilities:

• Lead and develop a high-performing team to deliver quality provider service and advocacy
• Partner cross-functionally with Provider Operations and leadership to drive seamless processes and resolve escalations
• Develop and execute strategies to enhance provider experience, service delivery, and operational performance across markets
• Oversee provider relationships and account performance, ensuring alignment with organizational goals
• Drive resolution of complex, cross-functional issues impacting providers and internal stakeholders
• Own and support issues end to end across the organization, aligning cross-functional partners, driving accountability, and ensuring timely resolution and clear stakeholder communication through closure
• Represent the organization in key provider, advisory, and state-level meetings
• Lead initiatives to improve operational efficiency and implement process improvements
• Create and deliver executive-level presentations and insights to leadership
• Identify and remove barriers to improve regional manager effectiveness and productivity
• Drive provider satisfaction (NPS) improvements through insights, action planning, and follow-through
• Monitor provider feedback and implement solutions to enhance overall experience
• Lead performance management, coaching, and career development for team members

Qualifications

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 8+ years of provider relations and/or network management experience
• 8+ years of experience with Medicare and Medicaid regulations
• 5+ years of experience driving provider satisfaction, provider engagement, operational excellence, and process improvement initiatives
• 5+ years of people leadership experience, including leading and developing high-performing teams
• Experience developing and managing strategic relationships with executive leadership, healthcare providers, health systems, physician groups, hospitals, and cross-functional business partners
• Experience delivering presentations and communicating effectively with diverse audiences, including executive leadership and external stakeholders
• Experience leading initiatives and driving results in a complex, matrixed environment undergoing growth, transformation, or organizational change
• Proficiency with Microsoft Office Suite, including Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, Microsoft SharePoint, and other business applications
• Willing to travel nationally up to 50% of the time
• Willing to work Pacific Time Zone business hours
• Ability to work full-time (40 hours per week), Monday through Friday, with standard business hours of 8:00 AM to 5:00 PM.

Preferred Qualifications

• Experience working with large provider groups and/or state representatives
• Located in CST, MST, or PST
• Experience working with or knowledge of Federally Qualified Health Centers (FQHCs)

Telecommuting Requirements

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills

• Demonstrated self-direction, accountability, and ability to effectively manage priorities in a fast-paced environment
• Excellent organizational, planning, and project management skills with the ability to coordinate multiple initiatives simultaneously

Benefits

• Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc.
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
• The salary for this role will range from $112,700 - $193,200 annually based on full-time employment.

Application Deadline

This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.