[Hiring] Associate Director, Veterans Health @Association of Asian Pacific Community Health Organizations (AAPCHO)

Role Description

The Associate Director, Veterans Health provides high-level support in a lead position to ensure that all program collaborators, participants, and community partners successfully achieve the goals of the VA Boots Pasifika program. The Associate Director is a critical member of AAPCHO’s Pacific Islander Center of Primary Care Excellence (PI-CoPCE) team, providing in-region infrastructure and support and ensuring responsiveness through coordination of communications and key activities, including administrative and meeting coordination of subject matter experts (SMEs) across Hawai’i and the USAPI.

This role requires strong organizational communication, and coordination skills, along with the ability to work collaboratively across diverse teams and community stakeholders. The role also serves as the critical onsite administrative liaison with the program’s lead partner, the Center for Pacific Islander Veterans’ Health.

The Associate Director reports to the Director of PI-CoPCE and will work day to day with the Director to ensure program progress is on track. The Associate Director will assist in setting program priorities, review tracking and reporting, and route items to the Director for approval. The role does not currently supervise staff and does not hold approval authority for expenditures or contracts, however may have the potential to as the program grows. The Associate Director also works closely with the PI-CoPCE Lead, an external consultant who serves as the program’s lead advisor on content, SME engagement, and strategy.

Administrative and Programmatic (85%)

• Lead implementation of the VA Boots Pasifika work plan in conjunction with the PI-CoPCE Director, ensuring consistency and alignment across multiple grants.
• Oversee administrative coordination of program documents, call schedules, and team communications, internally with staff and externally with affiliate site partners and SMEs, including meeting notes, distribution, and follow-up.
• Serve as the primary contact for SMEs across Hawaiʻi and the U.S.-Affiliated Pacific Islands (USAPI), including onboarding, scheduling of their contributions, communication of expectations and timelines, and follow-up.
• Maintain a current roster of SMEs with contact information, availability, assignments, and status. Monitor SME deliverables and engagement, and resolve delays or concerns, escalating to the PI-CoPCE Director as needed.
• Centralize and coordinate scheduling and communications among PI-CoPCE staff, PI-CoPCE affiliate partner sites, and SMEs.
• Plan, schedule, organize, and facilitate program meetings and teleconferences across Hawaiʻi and the USAPI, including time-zone-aware scheduling, invitations, agendas, minutes, and action-item tracking.
• Coordinate logistics and communications for in-region PI-CoPCE meetings, trainings, convenings, and presentations, working with AAPCHO’s travel agency, venues, and affiliate site hosts as appropriate. Maintain a calendar of program meetings, events, and deadlines.
• Lead the design, implementation, and follow-up of training and technical assistance (T/TA) services, and track, analyze, and respond to T/TA requests from affiliate partners.
• Centralize and curate the repository of program-developed materials and resources, and maintain organized program files, trackers, and records.
• Manage tracking of SME consultant agreements, invoices, and payments, reviewing documentation and routing it to the PI-CoPCE Director for approval.
• Maintain consistent, courteous communication with key partners, keeping the PI-CoPCE Director and PI-CoPCE Lead informed.

Communications and Media (10%)

• Coordinate the efforts of SMEs and other contributors to the Boots Pasifika curriculum and other program materials to ensure materials are consistent, current, and ready for use.
• Prepare other program materials and communications as assigned.

General Agency (5%)

• Foster an environment that promotes trust and cooperation among staff, management, members, partners, and clients.
• Attend AAPCHO and PI-CoPCE staff and program meetings and events as needed.
• Participate in agency functional teams and ad hoc committees.
• Represent AAPCHO and PI-CoPCE in meetings and conferences, as appropriate.
• Perform other duties as requested by the PI-CoPCE Director.

Qualifications

• Master’s degree in a health-related field, or commensurate experience working with Native Hawaiian and Pacific Islander populations and health disparities.
• Familiarity and experience working with Veterans, Veterans health system.
• Knowledge of public health issues, including the social determinants of health, that affect Asian American, Native Hawaiian, and Pacific Islander communities.
• Demonstrated experience leading program coordination, scheduling, and logistics for multiple stakeholders, ideally across time zones, including facilitating groups, presentations, and online meetings.
• Strong organizational skills and attention to detail, with the ability to prioritize a varied and demanding workload under tight deadlines while maintaining quality.
• Excellent interpersonal, written, and verbal communication skills, including the ability to work onsite with partner organizations and represent AAPCHO and PI-CoPCE professionally.
• Motivated, resourceful, and flexible, with creative problem-solving and leadership skills and the ability to work independently and as a team member in a fast-paced, changing environment.
• Willingness and ability to travel and to work across time zones.
• Proficiency with Google Suite, macOS, MS Office, and Zoom, and the ability to learn other platforms quickly.
• Commitment to supporting and implementing the mission and goals of AAPCHO.