[Hiring] Sr. People Operations Coordinator @Docusign

Role Description

Docusign's People Operations team is looking for a Sr. People Operations Coordinator - LATAM to help create a seamless and positive experience for our employees and candidates. In this role, you will collaborate across HR functions to streamline processes, ensure consistency in our people programs and support employees by addressing questions on HR policies. Your work will directly impact our employees' experience, helping to build a workplace where everyone feels valued. Please note, this individual must be within commutable distance to the office to come in as needed.

This position is an individual contributor role reporting to the Sr. Manager, People Operations.

Responsibilities

• Provide quality operational support to People Team COE stakeholders, cross-departmental colleagues, and external vendors in order to deliver a valuable HR management service.
• Support all phases of the employee lifecycle, focusing on business system processes related to onboarding, digital employee file management, data changes, internal transfers, promotions, and offboarding.
• Assist with employee pre-hire processes, including but not limited to contracts of employment, background checks, new hire paperwork and work authorization documentation in English, Portuguese and Spanish.
• Identify opportunities to streamline Global HR processes, enhancing efficiency and improving the employee experience.
• Create and maintain physical onsite and electronic employee files.
• Respond to general HR inquiries regarding but not limited to HR policies, benefits, employee data, employment verifications and systems.
• Collaborate with Recruiting, Payroll, Benefits, HRBPs, IT and other collaborators as needed.
• Administer all statutory regulatory HR documentation and reporting requirements for Brazil and Mexico, including but not limited to, timely coordination with the local Social Insurance office for enrollment and dis-enrollment of employees.

Qualifications

• Fluent in English, Portuguese, and Spanish, both verbal and written communication.
• Bachelor's degree or experience in the HR related field.
• 2+ years of HR or Recruiting related work experience in a high growth organization.
• Experience with Brazil and Mexico employment requirements, policy, and procedures.
• Experience with Workday or other HCM Systems.

Requirements

• Experience with ServiceNow HR Ticketing system.
• Strong experience in G-Suite (including Google Slides, Google Sheets, Excel, Word etc).
• Ability to work independently with minimal direction, and handle issues with a high sense of urgency and employee service focus.
• Excellent attention to detail and interpersonal skills.
• Ability to think outside of the box and work in a fast paced, high volume environment.
• Ability to exercise sound judgment and discretion, maintaining confidentiality when required.

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region.
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement.
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment.
• Retirement Plans: select retirement and pension programs with potential for employer contributions.
• Learning and Development: options for coaching, online courses and education reimbursements.
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events.