[Hiring] Senior Manager, Organizational Learning & Talent Enablement @Worldwide Clinical Trials

Role Description

The Senior Manager, Organizational Learning & Talent Enablement leads enterprise learning operations, functional and technical training support, compliance training governance, performance management, and talent enablement. This role provides strategic oversight, process governance, and operational leadership to strengthen workforce capability, support regulatory expectations, and enable scalable business performance.

The role partners with HR, Quality, Compliance, IT, functional leaders, business stakeholders, and executive sponsors to align learning systems, audit readiness, performance processes, and talent practices to enterprise priorities. The Senior Manager leads through direct reports and team members, ensuring day-to-day execution is clearly owned while maintaining accountability for strategy, risk management, executive relationship management, stakeholder alignment, and continuous improvement.

What you will do

• Strategic Leadership & Governance
  • Lead strategy, governance, and continuous improvement for learning operations, compliance training support, performance management, and talent enablement.
  • Oversee enterprise training operations, LMS governance, audit readiness support, and related process execution through direct reports and team members.
  • Partner with leaders, executive sponsors, and stakeholders to identify capability needs, training priorities, process risks, and scalable solutions.
  • Establish clear roles, responsibilities, standards, and operating processes for learning, training, audit support, and talent initiatives.
  • Serve as a strategic advisor on training operations, compliance and technical training enablement, performance processes, talent practices, and change adoption.
  • Demonstrate executive presence by communicating with clarity, credibility, and sound judgment in leadership discussions, decision forums, and cross-functional initiatives.
• Compliance Training & Learning Operations
  • Oversee compliance training administration, audit readiness support, and related governance processes with Quality, Compliance, HR, and business process owners.
  • Provide leadership for required training assignment, tracking, reporting, documentation, and LMS administration.
  • Ensure training processes are accurate, timely, auditable, and aligned with procedural, regulatory, and inspection-readiness expectations.
  • Guide direct reports and team members responsible for audit coverage, process oversight, documentation, issue resolution, and follow-through.
  • Partner with process owners to clarify training requirements, audiences, curricula, equivalencies, completion expectations, and documentation standards.
  • Identify opportunities to streamline processes, reduce manual effort, improve data integrity, and strengthen audit readiness.
• Functional and Technical Training Enablement
  • Oversee the design, deployment, and sustainment of functional and technical training programs across business areas.
  • Partner with functional leaders, SMEs, Quality, Compliance, and stakeholders to translate role-, system-, process-, and compliance-based needs into practical training solutions.
  • Ensure materials, curricula, documentation, and delivery approaches align with learner needs, workflows, regulatory expectations, and business readiness.
  • Guide training plans, learning paths, system training, job aids, communications, learner support, and stakeholder readiness activities.
  • Ensure execution is appropriately delegated, monitored, and supported through clear ownership and timelines.
• Learning Systems, Data, and Process Improvement
  • Oversee learning systems, training data, LMS processes, audit-support workflows, and related operations.
  • Use data and reporting to monitor completion, identify risks, assess process performance, support audit readiness, and inform decisions.
  • Lead process improvements that enhance training administration, curriculum governance, documentation quality, stakeholder engagement, and operational efficiency.
  • Ensure learning operations are scalable, consistent, auditable, and aligned with global business needs.
  • Leverage technology, automation, analytics, and emerging practices to modernize learning delivery and compliance training support.
• Performance Management
  • Support enterprise performance management processes, tools, communications, and stakeholder readiness.
  • Partner with HR and business leaders to drive consistent understanding and execution of performance expectations.
  • Provide resources and enablement for goal setting, check-ins, year-end processes, and related activities.
  • Use feedback and data to improve adoption, clarity, consistency, and effectiveness.
• Talent Management
  • Support talent reviews, succession planning, calibration, leadership pipeline visibility, and related enablement activities.
  • Partner with HR and business leaders to support consistent execution of talent processes.
  • Develop tools, resources, communications, and enablement materials that help leaders make informed talent decisions.
  • Use workforce and talent data to identify capability needs, succession risks, and development opportunities.
  • Contribute to continuous improvement of enterprise talent practices and supporting resources.
• Executive Relationship Management, Stakeholder Engagement & Change Enablement
  • Build trusted relationships with executive sponsors, HR, Quality, Compliance, IT, business leaders, and functional stakeholders to align and support learning and talent initiatives.
  • Manage executive and senior stakeholder relationships with professionalism, discretion, credibility, and a clear understanding of business priorities.
  • Facilitate working sessions and planning forums to clarify expectations, resolve gaps, align decisions, and drive accountability.
  • Support change management by equipping leaders, managers, and employees with the information, tools, and resources needed for adoption.
  • Communicate priorities, timelines, decisions, risks, trade-offs, and required actions clearly and proactively to senior leaders and cross-functional partners.
  • Represent Organizational Learning & Development in cross-functional initiatives, governance forums, and enterprise projects with strong executive presence.
• Team Leadership
  • Lead, coach, and develop team members responsible for learning operations, training administration, audit coverage, compliance training support, functional/technical training enablement, process oversight, and talent processes.
  • Set clear priorities, expectations, decision rights, and accountabilities to ensure high-quality execution and stakeholder support.
  • Ensure direct reports have defined ownership for day-to-day execution, including audit support, process tracking, documentation, issue resolution, and follow-through.
  • Foster a collaborative, service-oriented, and continuous improvement mindset.
  • Align team capacity, processes, and ways of working to business priorities, regulatory expectations, and operational demands.
  • Perform other duties as assigned. Responsibilities are representative of the nature and level of work assigned and are not all-inclusive.

Qualifications

• Bachelor’s degree in organizational development, Human Resources, Education, Instructional Design, Business Administration, Psychology, Life Sciences, Quality, Compliance, or related field.
• 5–7 years of progressive experience in organizational learning, training operations, compliance training support, functional/technical training, audit support, performance management, talent management, HR enablement, stakeholder management, or related areas.
• Experience in a regulated, global, or matrixed environment preferred.
• Experience with LMS platforms, training governance, curriculum administration, compliance training, audit readiness, or regulated training documentation preferred.
• Experience partnering with senior leaders, executive sponsors, and cross-functional stakeholders preferred.
• Experience leading people, managing through direct reports, and overseeing operational execution preferred.
• Experience supporting performance and/or talent management processes preferred.
• Relevant certifications in change management, instructional design, coaching, HR, talent management, quality, or compliance preferred.

Requirements

• Broad knowledge of finance/accounting principles and best practices with strong analytical skills.
• Proven leadership and business acumen with ability to understand complex organizational structures and environments.
• Can identify and implement plans and activities to drive increased profitability.
• Highly motivated individual with strong forward thinking analytical skills, creating problem-solving track-record, dealing with ambiguity, and intellectual curiosity.
• Demonstrated experience in ability to partner with associates at all levels of the organization.
• Must work well in a dynamic environment and be able to recommend and implement process improvements, work independently, and handle multiple tasks simultaneously.

Benefits

• Competitive salary range: $113,000.00 - $225,000.00 annually.
• Comprehensive benefits package depending on location.
• Pay equity and transparency.
• Compliance with all applicable labor laws.