[Hiring] Senior Human Resource Associate @G-P

Role Description

As a Sr Human Resource Associate, within our Regional Shared Service Centre you will join a fast-growing company and will have responsibility for supporting professionals we engage on behalf of our client. You will assist in the management of the back-end HR, Payroll, and legal service providers that support the infrastructure of our international entities.

Please note: this is a 9 month fixed term contract and we are ideally looking for someone who can start immediately.

What You Will Do:

• Support key employee life cycle processes such as onboarding of new professionals, professionals' data management, absence management, visa renewals, transfers, offboarding of professionals.
• Prepare HR documentation, i.e. employment contracts, employment contract amendments, HR policies, benefits enrollment documentation, payroll enrollment documentation, country-specific onboarding guides, employment certificates, certification of termination.
• Organize and maintain employee records via our proprietary Platform: input, update and maintain customer & professional personal data, process various forms related to documenting human resources activities such as new hire, change of status, benefits, terminations, etc.
• Benefits administration on behalf of customers & professionals including collaboration with broker/insurer for professionals’ benefits enrollments.
• Provide payroll data, including time and expense details, to support payroll administration, working in close coordination with the payroll team and Local Payroll Provider.
• Carry out audits and checks on data changes to ensure accurate and timely payment for the professionals.
• Participate in the continuous improvement of HR processes and assist in maintaining standard operating procedures and policies up to date.
• Communicate effectively both verbally and in written form with professionals and our customers to explain and resolve queries and concerns (via email, and other means of communication).
• Ensure service excellence by following and committing to the established SLAs and SOPs.
• Communicate and liaise with GP partners/vendors, including insurance vendors, local service providers, local payroll providers, pension providers ensuring strong collaboration and seamless coordination including internal teams in GP.
• Act as the first point of contact for professionals & customers during the onboarding and offboarding process.

Qualifications

• 2-5 years of HR operations experience (SSC experience desirable).
• Detailed knowledge of HR Procedures and policies.
• Experience working within a Shared Services.
• Basic knowledge of labor legislation throughout the EMEA region will be an added advantage.
• Excellent customer service skills.
• Proficient in both written and verbal English with the ability to articulate clearly and effectively in various communication settings.
• Literacy with MS Office.
• Possess a proactive 'test-and-learn' mindset; capable of quickly mastering and deploying new AI features and platforms due to fast pace environment.
• Demonstrated AI literacy with the ability to integrate generative AI tools (e.g., Gemini, Notebook LM) into daily workflows to increase efficiency and output quality.
• Resourceful, problem-solving abilities with a focus on identifying and/or resolving issues effectively.
• Experience in stakeholder management, including building positive relationships with both internal and external stakeholders.
• Demonstrating strong self-motivation, attention to detail, and time management skills.
• Ability to work in an international team composed of team members in different locations and from different cultures and backgrounds.
• Flexibility to accommodate different time zones based on customer and professional needs.

Requirements

• Knowledge and experience in handling offboardings will be an added advantage.

Benefits

• Generous paid parental leave.
• Flexible time off.
• Spending accounts.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Sabbatical after 5 years.
• Additional compensation for Full-Time Regular Employees, including commission structure for sales roles and annual bonuses for non-sales roles based on performance.