[Hiring] Senior Accommodation Specialist @Unum

Role Description

This position is the second step in the career path for Accommodation Specialists. It plays a key role in the ongoing relationship management with employees requesting leaves and their Employer contacts. They are responsible for delivering all training to and serve as mentors to new accommodation specialists.

The role will facilitate clear understanding of Unum communications, processes, and benefits. The Senior Accommodation Specialist is positioned to educate other Team Members regarding process and considerations in stay at work, return to work and workplace adjustments.

Principal Duties and Responsibilities

• Serves as a resource for our complex customers’ designated HR representatives regarding questions related to corporate leave policies, leave management procedures, FMLA process, and STD/LTD claims management.
• Serve as technical resource for team and less-experienced Accommodation Specialists.
• Fields and resolves escalated customer issues and leave-specific questions for customers.
• Serve as mentor and coach to new and existing Specialist on workflows, processes, decision making, and complex service issues.
• Provides director/manager with performance/feedback for assigned mentees.
• Contributes as a subject matter expert in business and systems (Navilink, BAS, Workers Comp Interfaces, Other Third-Party Administrators Interfaces, State specific websites).
• Stays up to date on the evolving ADA federal and statutory landscape.
• Review medical information to assess eligibility for worksite modifications, recommend appropriate accommodations, and partner with third-party administrators to support decisions.
• Identify potential accommodations for employees with medical conditions or functional limitations impacting job performance and determine when to recommend or coordinate independent medical evaluations.
• Partner with appropriate Unum entities, including the Law Department and disability/leave organizations to effectively deliver the service.
• Remain current in education regarding state insurance privacy laws and HIPAA and assist customers in identifying issues when communicating regarding medical information.
• Track what modifications are provided by the customer and ensure proper documentation on all interactions and customers’ modification decisions.
• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree or equivalent, relevant business experience.
• 12 months experience as Accommodation Specialist.
• Applies knowledge to support moderate/complex cases in disability management, leave management, workers compensation administration, clinical and/or vocational rehabilitation, disability case management, or human resources; supports specialists on best practices.
• Applies legal requirements for FMLA, ADA, and state leave laws to a broad range of cases; interprets guidance for less-defined scenarios; provides input and recommendations to peers or managers on moderately complex issues.
• Facilitates cross-functional collaboration; may lead small projects.
• Strong creativity and problem-solving skills, including ability to analyze impacts and implications of viable approaches, identify alternative approaches, pilots process improvements.
• Prioritizes and manages workload independently; adapts to shifting priorities.
• Synthesizes and presents insights from reports and documents on a range of related topics.
• Navigates ambiguity, recommends solutions, mentors others through change.
• Coaches peers that require higher levels of sensitivity, encouragement, and discretion with customer’s employees to encourage return to work or stay at work.
• Leads collaboration with employers, vendors, and other third party administrators to determine, implement and evaluate RTW plans for employees.
• Adopts new tools for tracking, documenting and/or diary systems; trains others and helps optimize workflows.

Requirements

• Experience in disability management, leave management, or human resources.
• Knowledge of FMLA, ADA, and state leave laws.
• Ability to analyze and solve complex problems.
• Strong communication and mentoring skills.

Benefits

• Award-winning culture.
• Inclusion and diversity as a priority.
• Performance Based Incentive Plans.
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability.
• Generous PTO (including paid time to volunteer!).
• Up to 9.5% 401(k) employer contribution.
• Mental health support.
• Career advancement opportunities.
• Student loan repayment options.
• Tuition reimbursement.
• Flexible work environments.