[Hiring] Workplace Accommodation Coordinator @Crawford & Company

Role Description

The Workplace Accommodation Coordinator serves as the liaison between employees, employers, and healthcare providers to support successful return-to-work outcomes. This role manages accommodation cases, reviews medical documentation, and ensures compliance with ADA, state, and client requirements.

• Manage workplace accommodation cases and work status updates
• Review medical documentation and physician recommendations
• Coordinate with employees, employers, and healthcare providers
• Ensure compliance with ADA, state regulations, and client policies
• Maintain accurate case records and timely follow-up
• Support employees in returning to work safely and efficiently

Qualifications

• Bachelor's degree or equivalent experience preferred
• Experience in accommodations, disability management, leave administration, HR, or case management
• Strong communication and organizational skills
• Ability to work independently in a remote environment
• Knowledge of ADA and return-to-work processes preferred

Requirements

• High School Diploma/GED
• 2+ years of STD/LTD claims adjudication
• Experience in TPA or self-administration services is desired
• Experience with FMLA/State leave claims is a plus
• Aptitude for learning medical terminology and conditions, as well as interpreting procedures and regulations
• Ability to work independently while assimilating various technical resources
• Demonstrated ability to gather and analyze information, determine a course of action and implement the selected course of action
• Effective interpersonal skills capable of dealing with external sources and all levels of employees
• Strong ability to identify, analyze and solve problems
• Capable of quickly learning new tools
• Experience with Excel at least at a beginner level is required
• Ability to interpret and manipulate tables of data to draw conclusions and identify trends
• Excellent logic; creative and critical thinking skills; solutions-focused
• Excellent oral and written communication
• Highly organized thinking, writing, and presenting so that key points are delivered powerfully and clearly
• Ability to work in a team environment
• Related experience in claim services preferred
• PC literate, including Microsoft Office products
• Analytical and interpretive skills
• Strong organizational skills
• Excellent interpersonal skills
• Good negotiation skills
• Ability to meet or exceed Performance Competencies

Benefits

• Competitive base pay
• Bonus/Incentive Pay and other Performance-Based Rewards, if applicable
• Medical, Dental and Vision Plans
• Prescription Drugs
• HSA, HRA, and FSA Accounts
• Paid Holidays, Vacation and Sick Leave
• 401(k) Retirement Plan
• Tuition Assistance
• Paid Parental Leave
• Supplemental Health Benefits
• Enhanced Mental Health Support
• Virtual Physical Therapy
• Caregiving Services
• Life Assistance Program
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion