[Hiring] Leave, Accommodation & Workers' Compensation Specialist @Milestone Retirement Communities

Role Description

You will own Milestone's leave of absence, workplace accommodation, and workers' compensation programs from start to finish, in every state where we operate. This is a hands-on role with no direct reports. You will personally manage the daily caseload: taking in claims and leave requests, managing carriers and third-party administrators, meeting state deadlines, coordinating return to work, and keeping records audit-ready.

In senior living, a single injury often involves workers' compensation, protected leave, an accommodation review, and benefits all at once. This role makes sure team members experience one coordinated, compassionate process.

What You'll Do

• Workers' Compensation Claims Management
  • Manage the full life cycle of every workers' compensation claim: intake, first report of injury, carrier or TPA assignment, investigation support, medical management, return to work, and closure.
  • Report every claim to the correct carrier, TPA, or state fund within each state's deadline.
  • Review reserves, payments, and medical status with adjusters.
  • Conduct or coordinate incident investigations and root-cause reviews.
  • Maintain OSHA 300, 300A, and 301 recordkeeping for each establishment.
  • Prepare claim files for mediation, hearings, and settlement discussions.
• Leave of Absence and Accommodation Administration
  • Administer all leaves from request to return, including FMLA, state family, medical, and paid leave programs.
  • Determine eligibility, issue required notices and designations on time.
  • Coordinate leave that runs alongside workers' compensation.
  • Lead the interactive process for accommodation requests under the ADA.
  • Partner with Payroll to keep pay and benefits deductions correct during leave.
• Return to Work and Modified Duty
  • Lead Milestone's return-to-work program and build modified and transitional duty assignments.
  • Draft and issue all modified-duty and transitional-duty offers.
  • Stay in regular contact with team members who are out of work.
• State-by-State Compliance
  • Maintain working knowledge of workers' compensation and leave laws in every operating state.
  • Update policies, notices, forms, and procedures when laws change.
  • Protect the confidentiality of medical information.
• Analytics and Reporting
  • Produce regular analytical reports for the CHRO.
  • Track recordable incidence rate, days-away rate, claim frequency and severity.
  • Compare results with national senior living benchmarks.
• Training and Vendor Management
  • Design and deliver state-specific leave and workers' compensation training.
  • Manage relationships with carriers, TPAs, state funds, and leave vendors.
  • Support other HR platform trainings as delegated by the CHRO.

Qualifications

• Bachelor's degree in human resources, business, risk management, or a related field, or an equivalent combination of education and directly relevant experience.
• At least 5 years of direct, hands-on experience managing both leaves of absence and workers' compensation claims.
• Direct experience managing a workers' compensation caseload with carriers or TPAs.
• Direct experience administering FMLA from start to finish.
• Multi-state experience, including at least one state with a paid family and medical leave program.
• Working knowledge of OSHA injury and illness recordkeeping.
• Strong analytical skills, including advanced Excel.
• Clear, empathetic written and verbal communication.
• Proven ability to work independently and securely in a remote environment.

Requirements

• Experience in senior living, long-term care, healthcare, or another 24/7 hourly workforce.
• Experience with a monopolistic state fund and with the Oregon and California workers' compensation systems.
• Professional certification, such as CLMS, WCCP, AIC, CPDM, ARM, SHRM-CP/SHRM-SCP, or PHR/SPHR.
• Experience designing and delivering compliance training for frontline staff and leaders.
• Experience with HRIS, payroll, and case management systems.

Compensation

The salary range for this position is $75,000 to $80,000 per year, based on experience and qualifications. This role is also eligible for a quarterly and annual Performance Incentive Plan tied to workplace safety, claims management, and leave compliance results.

Work Environment

• Remote, from a private, secure home office in the United States.
• Available during core business hours, with flexibility to support teams in various time zones.
• Occasional travel (up to 10%) for leadership events, community visits, claim meetings, mediations, or hearings.
• Frequent sitting, computer work, and phone and video calls.

Equal Opportunity Employer

Milestone Retirement Communities is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.