[Hiring] Return-to-Work Coordinator @Paradigm

Role Description

Join Paradigm as a Return-to-Work Coordinator in a fully remote role with typical business hours. In this position, you will help connect injured workers with meaningful transitional duty opportunities while building strong relationships with nonprofit partners and supporting a smooth, positive experience for everyone involved. The hourly pay range for this role is $21.06 to $23.00, depending on experience and qualifications.

• Develop and maintain relationships: Establish and nurture partnerships with nonprofit organizations to create a network of potential Transitional Duty placement sites.
• Identify suitable assignments: Collaborate with nonprofit organizations to identify appropriate Transitional Duty roles that match injured workers' physical abilities, restrictions, and skill set.
• Facilitate placements: Coordinate the placement of injured workers in selected Transitional Duty assignments, creating draft offer letters, driving instructions, and setting up the time tracking process.
• Maintain internal database of nonprofit transitional work sites.
• Communicate challenges with the placement process to Transitional Return to Work Specialist to strategize next steps.
• Accurately document time and case activity on individual files in case management software (Alarisware).
• Responsible for complying with Paradigm Information Security requirements and policies, safeguarding Paradigm or Paradigm related passwords, and notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management.
• Perform other duties as necessary and assigned.
• Communicate with stakeholders: Maintain open communication with injured workers, nonprofit partners, and TRTW Specialists to ensure a smooth and effective volunteer experience.
• Manage administrative tasks: Track volunteer hours, manage timesheets, and update case management software with relevant information.
• Resolve issues and concerns: Address any problems or conflicts that may arise during the volunteer assignment, working collaboratively with all parties involved.

By effectively fulfilling these responsibilities, the Return-to-Work Coordinator contributes significantly to the success of the Transitional Return to Work program, helping injured workers regain their confidence and skills while making a positive impact on the community.

Qualifications

• Associate or bachelor’s degree
• Must be comfortable with heavy phone work
• Customer Service Experience
• Ability to manage competing priorities
• Ability to work in a fast-paced work environment
• Ability to meet expected deadlines
• Critical thinking skills and creative problem solving
• Computer skills with proficiency in Microsoft Office programs—Word, and Excel
• Exceptional communication skills both written and verbal
• Exceptional organization and time management skills

Benefits

• Health and wellness: PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives: Competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
• Vacation: Paid time off and personal holiday programs for work-life balance.
• Volunteer time: One paid day per calendar year for community engagement.
• Learning and development: Support for continual learning through the Learning Excellence at Paradigm (LEAP) program.