[Hiring] Job File Coordinator @SERVPRO of Allentown

Role Description

Are you an experienced Job File Coordinator looking for a stable, fully remote role with robust operational support? SERVPRO is seeking a detail-oriented, high-performing Job File Coordinator to join our team. In this key role, you will be the backbone of our file management and Third-Party Administrator (TPA) compliance operations. You will oversee restoration job files from initial intake through final carrier billing, ensuring quality control, adherence to strict guidelines, and seamless communication across teams. If you thrive in a fast-paced environment and take pride in accuracy, compliance, and keeping projects moving forward smoothly, we want to hear from you!

Qualifications

• Prior experience as a SERVPRO Corporate Job File Coordinator, OR
• Proven experience as a Job File Coordinator in the Restoration Industry working directly with TPAs (e.g., Alacrity, Sedgwick, Westhill, etc.).
• Deep understanding of restoration terminology, claims processing, and standard carrier workflow guidelines.
• Proficiency in restoration management software (e.g., Xactimate, DryBook, or similar systems) and standard office productivity suites.
• Ability to work a dedicated Monday through Friday schedule from 8:00 AM to 5:00 PM EST.
• A quiet, professional home office setup free from background noise and distractions with high-speed internet.
• Exceptional attention to detail, strong problem-solving skills, and effective verbal/written communication capabilities.

Requirements

• Maintain, review, and audit job files for accuracy, completeness, and timeliness from job creation to final closing.
• Ensure all file documentation, photos, estimates, and moisture logs comply with strict Third-Party Administrator (TPA) requirements and guidelines (e.g., Alacrity, Sedgwick, Westhill, etc.).
• Update job management software promptly to ensure clear tracking, auditing, and status updates for management and property owners.
• Serve as a liaison between field technicians, management, property owners, and insurance adjusters/TPAs to resolve file discrepancies or documentation needs quickly.
• Verify all scope notes, line items, and audit requests to minimize rejections and accelerate claim processing times.

Benefits

• 100% Remote Flexibility: Enjoy working from the comfort of your home office with zero commute.
• Complete WFH Setup Provided: We equip you for success by supplying all the hardware and technology you need.
• Comprehensive Support System: You’re never on an island! Work alongside an established, dedicated Compliance Team and approachable Management Staff available to support your daily success.
• Continuous Training & Professional Growth: We invest in your industry skills and knowledge.
• Competitive Package: $23–$25/hr starting pay, a $1,200 sign-on bonus, plus consistent daytime hours (No nights or weekends required).