[Hiring] Internal FAQ Request Coordinator @HRS Talent Solutions

Role Description

The Internal FAQ Request Coordinator is responsible for gathering and managing employee questions regarding internal processes. This role involves:

• Reading assigned questions from an internal online inbox or form.
• Searching current approved FAQ material for relevant answers.
• Providing specific sections or links when guidance is clear.
• Logging missing, conflicting, or hard-to-find topics for review.
• Removing unnecessary personal detail from general topic summaries.
• Tracking ownership and status until an authorized answer is available.
• Checking published updates against original questions.

Prior customer service, office administration, or knowledge-base experience is useful, but beginners are welcome. The employer will teach its internal guides, search tool, and routing standards. You need curiosity, clear notes, and the discipline to distinguish a published answer from your own reasonable guess.

Different questions may point to the same missing instruction, but grouping them should not erase important exceptions. For example, one employee may ask how to submit a request, while another asks how to correct one already submitted. These are related topics with different answers.

After an update is approved, you may help send a specific link to the people whose questions prompted it. Check that the page is actually available to their team before closing the requests. A useful FAQ process closes the loop with the original question, instead of publishing a new page and assuming everyone has found it.

The role may involve reviewing old pending topics to see whether an answer was published without the tracker being updated. Check the actual page and its audience before linking it to a request. A closed status should reflect a useful answer, not merely the passage of time.

Qualifications

• Curiosity and clear note-taking skills.
• Discipline to distinguish published answers from personal interpretations.
• Prior experience in customer service, office administration, or knowledge-base management is beneficial but not required.

Requirements

• A home office or equivalent private workspace.
• Ability to track and manage multiple questions and topics effectively.
• Willingness to learn internal guides and routing standards.

Benefits

• Full-time position.
• Compensation: $54,080–$57,200 per year.
• Training on the FAQ system will be provided.