[Hiring] Program Intake Representative @City of Seattle

Role Description

The Program Intake Representative serves a critical role in the Care Coordination program. The primary responsibilities will involve:

• Receiving, reviewing, and providing feedback on intakes for various case management programs including Medicaid Title XIX in-home programs such as COPES/CFC, Presumptive Eligibility, and other ADS programs.
• Assisting with clerical responsibilities related to transferring and terminating clients from ADS programming.

The position requires:

• Strong interpersonal skills and cultural humility.
• Attention to detail and the ability to interpret and apply program policies and eligibility guidelines.
• Strong clerical and computer skills, organizing and responding to multiple types of referrals.

This position supports the Human Services Department's mission of advancing racial equity, social justice, and economic stability by helping community members navigate eligibility processes for various supportive programs.

Qualifications

• Requires two years of college education in a social science, education, or related field and two years of experience interviewing or counseling clients, or in community outreach, preferably in a social service setting.
• Ability to review and interpret eligibility for public program benefits.
• Experience accurately entering data and generating reports from computer databases and Microsoft Office applications.
• Ability to conduct client interviews and gather sensitive information accurately and professionally.
• Knowledge of trauma-informed care, customer service best practices, and strengths-based engagement techniques.
• Experience working independently and maintaining confidentiality in public-facing environments.
• Demonstrated commitment to racial equity, social justice, and advancing equitable outcomes for diverse communities.
• Experience coordinating services across multiple providers, agencies, or systems of care.
• Ability to manage a high-volume workload while maintaining accuracy and attention to detail.
• Bilingual or multilingual language skills that support service delivery to diverse communities.

Requirements

• Your application will not be reviewed if these items are missing or incomplete.
• The pay range for this position is $37.96-$44.21 hourly.
• The job is represented by PROTECH177.

Benefits

• Comprehensive benefits package including vacation, holiday, and sick leave.
• Medical, dental, vision, life, and long-term disability insurance for employees and their dependents.

Company Description

The City of Seattle values different viewpoints and life experiences. Applications will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, veterans, and those with diverse life experiences.