[Hiring] Program Advocacy Supervisor @Public Consulting Group

Role Description

Our Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.

• Manage Social Security Eligibility and Trust Accounting staff, including direct supervision of individuals and overall leadership of team activities and outcomes.
• Direct supervision of team members including weekly check-ins, providing direction and feedback, and performance management.
• Ensure team’s compliance with federal and state laws, regulations, and policies.
• Monitor performance measurements for team activities to help ensure that team meets all contractual responsibilities.
• Use critical thinking and data analysis tools (e.g., Excel, Power BI) to respond to DCF and PCG management requests.
• Proactively pursue continuous improvement to increase compliance, value, accuracy, and efficiency of the team’s work.
• Maintain and update Standard Operating Procedures and training materials for team functions.
• Develop and maintain a robust quality assurance process for all activities, data and reports developed for DCF and for PCG management.
• Lead client meetings and trainings in a variety of settings.
• Maintain positive working relationships with clients, federal partners, colleagues, and team members.
• Collaborate with PCG staff on other teams, fostering an environment of information sharing and mutual support across teams.
• Maintain up-to-date knowledge of federal and state laws and policies.
• Lead/participate in state and federal audits and reviews.

Qualifications

• Bachelor’s degree or higher, preferably in accounting or business.
• 5+ years of relevant work experience, preferably including supervision of staff.
• Familiarity with relevant federal programs, including Title XVI (SSI), Title II (RSDI), and Title IV-D (Child Support).

Requirements

• Ability to prioritize responsibilities for self and others and to delegate tasks.
• Ability to organize and plan work efficiently within set time limits for self and others.
• Advanced understanding of and ability to interpret relevant federal and state laws, regulations, and policies.
• Strong verbal and written communication skills in formal and informal settings, including customer service.
• Critical thinking for the sake of problem solving and identifying process improvements.
• Detail-orientation.
• Ability to work independently and within a team.
• Demonstrates initiative.
• Comfortable using Microsoft Office applications, including Excel, Word, and Outlook.
• Strong proficiency with Microsoft Excel preferred.

Benefits

• Medical and dental care benefits.
• 401k.
• PTO.
• Parental leave.
• Bereavement leave.

Compensation

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides a reasonable range of compensation for this role.

Range: $60,100 – $75,000

EEO Statement

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences.