[Hiring] People Operations Specialist @Kpler

Role Description

As Kpler continues to scale, building strong and efficient People processes is essential to delivering a seamless employee experience. We are looking for a People Operations Specialist to support and optimize our HR workflows while ensuring that day-to-day operations run smoothly and effectively across the employee lifecycle.

You will play a key role in strengthening the operational backbone of the People team, owning systems administration, managing employee requests, driving process improvements, and ensuring compliance. Your work will enable scalability and create a reliable and supportive experience for all employees and managers globally.

Employee Lifecycle Support

• Support onboarding and offboarding processes.
• Manage background checks, new hire documentation, onboarding processes, and leaver administration.
• Handle internal movements (e.g., promotions, transfers) in coordination with the People Partners and IT teams.
• Ensure accurate and timely updates to employee records and documents throughout the lifecycle.
• Work alongside the People Partners and Payroll Manager to support employee payroll paperwork.
• Maintain accurate records regarding leaves and serve as the point person for employee queries.

Employee Support & Service Desk Management

• Organize and manage employee support pathways; escalate complex requests to appropriate teams.
• Respond to employee queries (e.g., systems, benefits, and policies) and ensure efficient request resolution.
• Maintain and evolve a People knowledge base to drive self-service and internal team enablement.
• Monitor ticket resolution times and maintain SLA performance standards.

Data & Compliance

• Ensure employee data accuracy and integrity across systems, adhering to internal policies and data protection standards.
• Draft and issue HR documentation, such as promotion letters and contract variation documents.
• Support HR compliance processes including reporting, audit preparation, and access control.

Process Management

• Assist with annual handbook updates and People policies monitoring and maintenance.
• Update courses, reporting, and support the upload of new content onto internal systems.
• Propose process enhancements and contribute to People Team projects aimed at improving efficiency, automation, and scalability.

Qualifications

• Relevant education or experience, including a degree or a minimum of 2 years in People Operations, HR Administration, or a related field.
• Knowledge of employment laws and regulations, ideally covering countries such as Singapore and UAE.
• Experience with HR systems, with BambooHR and Culture Amp considered a strong advantage.
• Proficiency in Microsoft Office Suite, with strong general digital literacy.
• Excellent organizational skills and attention to detail.
• Strong communication skills in English, both written and verbal.
• High level of discretion and professionalism.
• Proven ability to manage competing priorities and meet deadlines.

Requirements

• Someone who thrives in a fast-paced services environment.
• Natural relationship-builder who collaborates effectively across teams.
• Analytical problem-solver with a proactive approach.
• Detail-oriented individual who takes pride in accuracy.
• Professional and discreet when handling sensitive information.

Benefits

• We make things happen: We act decisively and with purpose, going the extra mile.
• We build together: We foster relationships and develop creative solutions to address market challenges.
• We are here to help: We are accessible and supportive to colleagues and clients with a friendly approach.

Company Description

Kpler is committed to providing a fair, inclusive and diverse work environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.