[Hiring] NHS Payroll Controller @Civica

Role Description

As a NHS Payroll Controller at Civica, you'll play a vital role in ensuring thousands of NHS employees are paid accurately and on time while supporting organisations that deliver essential healthcare services across the UK. You'll take ownership of the full payroll lifecycle, working closely with NHS Trusts, HMRC and NHS Pensions, while building specialist expertise in ESR, the NHS's national payroll system. This is a varied, customer-focused role that combines technical payroll knowledge, stakeholder management and problem-solving, offering plenty of opportunities to develop your skills within a supportive and collaborative team environment.

Qualifications

• An understanding of Payroll legislation (essential)
• A working knowledge of statutory deductions and how these are calculated (essential)
• Working knowledge of Microsoft Office (essential)
• Ability to prioritise and remain calm under pressure (essential)
• Understand the need to follow established processes and run sheets as set out by our NHS Specialist Team.
• Ability to use own initiative and lead within a team
• Ability to think logically and solve problems effectively

Requirements

• Educated to GCSE level (or equivalent) including Maths and English
• Experience working in a customer-focused environment
• Strong organisational and time management skills
• Excellent interpersonal abilities
• Methodical and analytical working style
• Exceptional attention to detail

Responsibilities

• To key and check and process payroll input
• To produce monthly reporting for the client and submit BACS upon authorization
• Producing scheduled payroll reports and payslips
• To ensure all payments are processed accurately and on time according to the agreed schedules
• To handle client queries in a professional and friendly manner with agreed resolutions and outcomes
• To maintain communication with 3rd parties such as HMRC, NHS Pensions and Courts.
• To process year end returns accurately and on time
• To ensure compliance to all legislative requirements

Benefits

• ✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
• ✔ Days of Difference – Up to 3 extra days off for volunteering.
• ✔ Pension Contributions – 5% employer match to support your future.
• ✔ Income Protection – Up to 75% salary cover for long-term illness.
• ✔ Life Assurance – 4x salary tax-free lump sum.
• ✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).
• ✔ Private Medical Insurance – Fast access to private healthcare.
• ✔ Health Cash Plan – Claim back physio, therapies & more.
• ✔ Dental Insurance – Cover for routine & emergency care.
• ✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
• ✔ Affinity Groups – Join employee-led communities.
• ✔ Bounty Bonus – Refer a friend & get rewarded.