[Hiring] Manager, Talent Knowledge Strategy & Governance @Netflix

Role Description

At Netflix, our mission is to entertain the world. Together, we are writing the next episode - pushing the boundaries of storytelling, global fandom and making the unimaginable a reality. We are a dream team obsessed with the uncomfortable excitement of discovering what happens when you merge creativity, intuition and cutting-edge technology. Come be a part of what’s next.

This is a founding role. You'd be the first to own knowledge governance for Talent, with a genuine greenfield to shape: building the shared taxonomy, the review lifecycle, the cross-GBP forum where these groups align, and the AI-readiness plan that makes this content work with the search tools employees reach for first. You get to define what good looks like from the ground up.

This is part strategist, part librarian. You'll own the governance model, content standards, taxonomy, and indexing for Talent's knowledge estate, on the NKP and off, and you'll shape the longer-term strategy for how that knowledge supports the company at scale. Day-to-day, that means balancing hands-on knowledge operations (structure, tagging, findability) with the strategic work of defining how governance should function across Talent. You'll also be the bridge between Talent's content and the AI tools that surface it, understanding how search and retrieval consume knowledge and staying ahead of where those tools are heading so our content is built for them rather than catching up. That includes designing workflows where AI can proactively surface content gaps and produce first-draft material.

Because Talent has never had this function, a big part of the job is influence without authority: the GBP leads who own the content don't report to you, so getting standards adoption is a constant, active push. The role comes with an executive sponsor (the Talent Tech & Operations Senior Director) and a leadership-endorsed mandate, so adoption is expected and backed from above rather than something you generate alone, and part of the job is building and sustaining that senior-leader alignment as the model evolves. You'll also define and build the team this function needs, like editors and other roles as the work demands.

Responsibilities Include, But Are Not Limited To

• Design and own Talent's content governance strategy and operating rhythms: the standards, content lifecycle, longer-term vision, and the recurring reviews that keep each live NKP site's content and standards current.
• Own the taxonomy, information architecture, and indexing for the Netflix Resource Center and the wider Talent knowledge estate.
• Make Talent's knowledge AI-ready and keep it that way as the tools evolve.
• Partner with GBP stewards and subject-matter experts to turn policy-heavy material into user-friendly, searchable content.
• Take a product-minded, metrics-driven approach to content strategy.
• Revive and run the cross-GBP alignment forum.
• Define and build the team this function needs (e.g., editors and other roles).
• Act as a key stakeholder in the technology partner team's NKP roadmap.
• Own the roadmap for bringing the remaining business units onto the NKP.
• Design the guardrails and quality bar for AI-assisted content workflows.

Qualifications

• 8+ years in knowledge management, content strategy, information architecture, or HR/People Ops enablement.
• Experience building or running content governance in a federated org.
• Experience building or leading a team, or standing up a new function from scratch.
• A product-minded, metrics-driven approach.
• Comfort with ambiguity.
• Experience making content AI-ready.
• Experience designing AI-assisted content workflows.

Preferred Qualifications

• Knowledge-Centered Service (KCS) or a similar content governance framework.
• Experience negotiating standards adoption with autonomous or semi-autonomous business units.
• Familiarity with HR Shared Services or Tier 1/2 support environments.
• Experience integrating or onboarding new business units onto a shared platform or taxonomy.
• Experience with internal Search Engine Optimization (SEO) or optimizing content for AI-driven search.

Benefits

• Comprehensive Health Plans.
• Mental Health support.
• 401(k) Retirement Plan with employer match.
• Stock Option Program.
• Disability Programs.
• Health Savings and Flexible Spending Accounts.
• Family-forming benefits.
• Life and Serious Injury Benefits.
• Paid leave of absence programs.
• Full-time hourly employees accrue 35 days annually for paid time off.
• Full-time salaried employees are immediately entitled to flexible time off.