[Hiring] Leave Case Manager @Aflac, Incorporated

Role Description

This role is designated as a remote role. You will be expected to work from your home, within the continental US. Although this role is designated as remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

What does it take to be successful at Aflac?

• Acting with Integrity
• Communicating Effectively
• Pursuing Self-Development
• Serving Customers
• Supporting Change
• Supporting Organizational Goals
• Working with Diverse Populations

What does it take to be successful in this role?

• Current knowledge absence management industry
• Ability to independently work in a remote environment while effectively engaging with the team
• Excellent customer service skills and ability to manage difficult and stressful situations
• Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
• Ability to manage business expectations and resolve concerns, by communicating status and issues
• Ability to effectively prioritize and escalate customer issues
• Ability to interpret and analyze multiple facts
• Knowledge of state and federal FMLA and ADA regulations
• Knowledge of medical disability management preferred
• Strong financial acumen
• Strong organizational skills
• Excellent interpersonal skills
• Ability to work in a team environment
• Ability to meet or exceed performance competencies

Qualifications

• High School Diploma or Equivalent
• 1 - 2 years of related experience
• Or an equivalent combination of education and experience

Requirements

• Associate’s degree preferred
• Demonstrated proficiency in product specific areas of absence management and federal and state regulations governing these products and services

Principal Duties & Responsibilities

• Maintains a superior level of genuine caring and empathetic customer service throughout all interactions; takes appropriate actions to earn the claimant's and employer's trust and confidence, anticipates customer’s needs and takes action as appropriate
• Assists associates with leave of absence requests and guides them through the process
• Processes all leave of absence paperwork according to established procedures and laws
• Provides timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities
• Administers the FMLA policy; reviews FMLA documentation for accuracy and completeness
• Makes recommendations to approve or deny requests for FMLA based on federal regulations
• Coordinates correspondence, forms, and other documents via the claim system
• Generates reports as required; maintains files, inputs and analyzes data
• Assists management with leave of absence situations and provides guidance within the policy and established legal guidelines
• Keeps complete records of all LOA requests and maintains tracking and analysis of data
• Participates in developing goals, objectives, and systems
• Maintains compliance with standards and federal/state regulations
• Serves as an internal reference to the team for certification requirements and processing
• Contacts providers for clarification
• Supports management with special projects as necessary

Benefits

• Medical, dental, and vision coverage
• Prescription drug coverage
• Health care flexible spending
• Dependent care flexible spending
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
• 401(k) plans
• Annual bonuses
• Opportunity to purchase company stock
• 11 paid holidays
• Up to 20 days PTO to be used for any reason
• State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked)
• Compliance with all applicable leave laws, including sick and safe leave, and adoption and parental leave