[Hiring] PI Records Case Manager @Job Duck

Role Description

Job Duck is seeking a dependable and detail-oriented PI Records Case Manager to support a busy legal team with essential case management and administrative responsibilities. In this role, you will help keep personal injury matters organized by obtaining medical records, bills, liens, and other medical documentation while maintaining accurate case information and completing timely follow-ups. You will contribute to an efficient case management process through careful data entry, strong organization, and reliable communication. The ideal candidate takes ownership of their responsibilities, maintains high standards, and thrives in a collaborative environment where accuracy and accountability matter. This is an excellent opportunity for a bilingual professional who combines strong customer service skills with consistent follow-through.

• Monthly Compensation Range: From 1,220 to 1,320 USD

• Collaborate effectively with the legal team to support ongoing personal injury matters.
• Take ownership of assigned tasks and maintain high standards of accuracy, timeliness, and attention to detail.
• Provide dependable customer service and professional communication while completing assigned responsibilities.
• Conduct timely follow-ups regarding outstanding records, bills, liens, and documentation.
• Complete accurate data entry and maintain organized case information.
• Support case management activities by keeping required medical documentation organized and up to date.
• Request medical records and supporting medical documentation from appropriate sources.
• Obtain and organize medical records, bills, and lien information for personal injury matters.
• Use Filevine to support case management and documentation activities.

Qualifications

• 1-2 years of experience working as a case manager
• Personal Injury experience required
• Strong customer service and communication skills
• Professional fluency in Spanish and English
• Excellent attention to detail
• Strong organizational and time management skills
• Ability to take ownership of assigned responsibilities
• Dependable and accountable work style
• Ability to complete tasks and follow-ups in a timely manner
• Strong teamwork and collaboration skills
• Ability to maintain high standards of accuracy and organization
• Effective data entry and case information management skills
• Ability to work with Filevine for case management activities

Requirements

• Location and timezone: Remote, Eastern Standard Time (EST)
• Working Hours: Monday to Friday
• Expected call volume: Moderate
• Software and Tools Required: CRM: FileVine
• Work Shift: 8:00 AM - 5:00 PM [EST][EDT] (United States of America)
• Languages: English, Spanish

Benefits

• Great Place to Work Certification every year since 2022

Company Description

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive.