[Hiring] Leave and Disability Examiner @The Standard

Role Description

The Leave and Disability Examiner is responsible for managing short-term disability, state disability, and concurrent leave claims by reviewing information, determining eligibility, and ensuring compliance with company policies and applicable regulations. This role develops claim management strategies, coordinates disability and leave decisions, and provides exceptional customer service while guiding employees and employers through the claims process.

Key Responsibilities

• Review and manage short-term disability, state disability, and leave claims.
• Determine eligibility and benefits by analyzing medical, employment, and policy information.
• Coordinate claim and leave decisions, ensuring timely and accurate communication.
• Provide excellent customer service and support to employees, employers, and stakeholders.
• Resolve claim issues, gather required documentation, and collaborate with internal and external partners.

Qualifications

• High School Diploma or Equivalent required; Bachelor’s degree preferred.
• 2+ years of experience in office administration or customer service.
• Familiarity with leave, benefits, or disability claim management preferred.
• Ability to manage detailed information accurately and efficiently.
• Strong communication skills, both oral and written.

Requirements

• Acts with urgency, pursues ambitious goals and shows resilience in the face of obstacles and setbacks.
• Understands and anticipates both internal and external customer needs and develops customer-inspired solutions that exceed expectations.
• Actively engages colleagues to achieve shared outcomes by developing trust, inviting diverse perspectives and pushing to bring the best ideas forward.

Benefits

• A rich benefits package including medical, dental, vision and a 401(k) plan with matching company contributions.
• An annual incentive bonus plan.
• Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually — PTO increases with tenure.
• A supportive, responsive management approach and opportunities for career growth and advancement.
• Paid parental leave and adoption/surrogacy assistance.
• An employee giving program that double matches your donations to eligible nonprofits and schools.