[Hiring] HR Senior Officer - Navigation and Support @United Nations Office for Project Services

Role Description

This position offers a unique opportunity to contribute directly to the well-being and safety of UNOPS personnel by providing critical support and guidance in sensitive situations. You will play a key role in upholding ethical standards, improving internal justice mechanisms, and shaping a survivor-centered culture within the organization, with exposure to policy development and inter-agency collaboration.

Functions / Key Results Expected

• Navigational Support:
  • Analyze and triage incoming inquiries and support requests, providing initial responses and referring personnel to relevant resources based on needs assessments.
  • Contribute to providing a confidential, safe, and enabling environment for UNOPS personnel, particularly those experiencing crisis or alleged misconduct.
  • Interpret whistle-blowing processes and guide reporters/victims/survivors on applicable procedures.
  • Provide advice on maintaining and continuously improving UNOPS’ use of the Integrity Portal and related frameworks.
• Facilitation of Case Management:
  • Assess individual cases to minimize the potential for retraumatization during reporting, investigation, and support-seeking processes.
  • Analyze and adapt precedents or previous decisions to provide information and direction on resources/avenues available for early conflict resolution and de-escalation support.
  • Contribute to the ongoing monitoring of victims/survivors/other personnel seeking support, ensuring timely action on requests made as part of needs assessments and case analysis.
  • Uphold and maintain confidentiality and ethical standards in all interactions with victims/survivors, ensuring duties are performed in accordance with protection mechanisms and action plans.
• Monitoring and Reporting:
  • Contribute to the preparation of quarterly and ad hoc internal and external reports by synthesizing information and applying knowledge of UN and Inter-Agency Standing Committee (IASC) systems.
  • Support the maintenance of an up-to-date case database and assist in monitoring changes in policy and guidance to ensure alignment with UN and international standards.
  • Analyze trends in misconduct reporting from the People Exit Survey and contribute insights to the management team.
• Capacity Building:
  • Synthesize and prepare communication products and outreach materials (e.g., intranet updates, newsletters, awareness campaign content) to promote well-being and navigation support services.
  • Contribute to the development and delivery of training on victim/survivor-centered approaches and other safeguarding matters.
  • Develop and maintain training materials on the Navigation and Support mandate for outreach strategies.
  • Propose guidance and provide advice and support for supervisors, HR practitioners, and other key personnel on safely and ethically reacting to and responding to incidents of sexual exploitation, abuse, and harassment, ensuring confidentiality and informed consent.
  • Advocate and communicate with internal and external stakeholders (UN agency working groups, UN Victim Rights Advocate, the IASC, etc.) on behavior change and support strategies and communication and outreach materials to promote survivor-centered approaches in internal justice mechanisms.
  • Analyze and log lessons learned from individual cases to improve support for individuals and contribute to the development of knowledge materials and communications products.

Qualifications

• Advanced university degree (Master’s degree or equivalent) in Human Resources, Social Sciences, Psychology, Law, International Relations, Social Work, or a related field.
• A first-level university degree (Bachelor’s degree or equivalent) in a relevant field, combined with two additional years of relevant work experience, may be accepted in lieu of the advanced degree.

Experience Requirements

• A minimum of 2 years of relevant professional experience with a Master’s degree, or 4 years with a Bachelor’s degree, in areas such as case management, staff support, safeguarding, human rights, victim support, HR, misconduct prevention and response, or related fields.
• Experience handling sensitive and confidential cases, providing guidance and support, and coordinating with relevant stakeholders.

Language Requirements

• English: Fluent (Required)
• French: Fluent (Desirable)
• Spanish: Fluent (Desirable)
• Arabic: Fluent (Desirable)
• Chinese, Mandarin: Fluent (Desirable)
• Russian: Fluent (Desirable)

Additional Information

• UNOPS does not accept unsolicited resumes.
• UNOPS will at no stage of the recruitment process request candidates to make payments of any kind.
• Applications to vacancies must be received before midnight Copenhagen time (CET) on the closing date of the announcement. Applications received after the closing date will not be considered.
• Only shortlisted candidates will be contacted and invited to proceed to the next stage of the selection process, which may include various assessments.
• UNOPS embraces diversity and is committed to equal employment opportunity.
• UNOPS has zero tolerance for sexual exploitation and abuse (SEA), sexual harassment, and other forms of abusive conduct.

Terms and Conditions

• For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post.
• For retainer contracts, you must complete a few mandatory courses (they take around 4 hours to complete) in your own time, before providing services to UNOPS.
• All UNOPS personnel are responsible for performing their duties in accordance with the UN Charter and UNOPS Policies and Instructions.