[Hiring] HR Project Delivery Manager @G-P

Role Description

As our customer base evolves to serve large global enterprises, we are shifting from fragmented, regional ops handoffs to a dedicated, high-touch delivery model. The Forward Deployed Operations Manager (FD-OM) acts as the single operational point of contact for our enterprise clients and internal Customer Success teams. In this role, you will lead complex, multi-country onboarding implementations end-to-end. You will sit at the intersection of enterprise project management, global employment compliance, customer activation, and operational delivery—ensuring seamless global expansions and long-term customer satisfaction.

What you will do:

• Enterprise Implementation & Project Management
  • End-to-End Onboarding: Own and project manage end-to-end, multi-country EOR onboarding programs from HR Operations’ perspective for enterprise clients, managing timelines, risk registers, and critical path milestones.
  • Single Point of Contact: Serve as the primary operational partner for enterprise Customer POCs, ensuring a coordinated and unified HR operations service delivery experience during project implementation.
  • Internal Alignment: Coordinate within internal HR Ops regional teams in close partnership with Customer Success, Sales teams to align resources and streamline program execution.
• Global Compliance & Operational Delivery
  • Compliance Oversight: Navigate complex international labor laws, visa/immigration requirements, benefits administration, and localized employment contracts - acting as a consultant to our Customers to deliver on value across multiple workstreams and tailor our offering to Customer’s needs.
  • Local Ops Integration: Translate complex in-country operational nuances into clear action plans for the customer while maintaining strict adherence to local regulations.
  • Risk Mitigation: Proactively identify and resolve operational blockers, regulatory risks, and payroll setup delays across multiple jurisdictions.
• Customer Relationship & Activation
  • Customer Success Partnership: Partner closely with assigned Customer Success Managers (CSMs) to bridge operational delivery with long-term strategic account growth.
  • Adoption & Happiness: Drive client activation and platform adoption, ensuring a white-glove onboarding experience for both enterprise admins and international employees.
  • Escalations & Problem-Solving: Act as the direct escalation point for complex operational inquiries, resolving issues with high speed and precision.
• Operational Scaling & Process Improvement
  • Playbook Development: Document and refine implementation playbooks, scalable workflows, and enterprise delivery standards to continuously decrease time-to-first-payroll.
  • Voice of Customer: Partner with Product and Engineering teams to feed enterprise client requirements back into the platform roadmap.

Qualifications

• 4+ years in Enterprise Implementation, Customer Onboarding, Technical Project Management, or Operations Delivery—ideally within the EOR, Payroll, Global HR Tech, or SaaS space.
• Direct exposure to global employment mechanics (Employer of Record, global payroll, employment law basics, or HR operations).
• Proven track record of managing multi-stakeholder, multi-country projects using formal frameworks (PMP, Agile, or equivalent experience).
• Excellent communication and consultative leadership skills; comfortable steering calls with VP/C-suite stakeholders at Fortune 500 or high-growth enterprise companies.
• Ability to thrive in ambiguous environments and translate complex regulatory/operational realities into simple, actionable steps for clients.

Requirements

• Experience handling complex, high-volume employee transfers (TUPE, M&A transitions, or enterprise-wide migrations).
• International work experience across EMEA, LATAM, or APAC regions.

Benefits

• Generous paid parental leave.
• Flexible time off.
• Spending accounts.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Sabbatical after 5 years.
• Additional compensation structures for sales and non-sales roles.