[Hiring] HR Generalist @When

Role Description

We are hiring an HR Generalist to own day-to-day HR operations at When, supporting our employees throughout their experience with the company and helping build the processes that keep a fast-growing, fully remote team running smoothly. This is a hands-on, execution-focused role. You'll manage the daily details of HR, support employees and managers, and help put practical policies and processes in place as we grow.

• Manage onboarding, orientation, and offboarding, ensuring a smooth employee experience.
• Prepare offer letters, new hire paperwork, and other employee documentation.
• Administer benefits and our HRIS, including open enrollment and maintaining accurate employee records.
• Maintain HR reporting, including headcount, turnover, and benefits enrollment.
• Coordinate the annual performance review process, including timelines, communications, and documentation.
• Coordinate multi-state HR compliance processes in partnership with our PEO, including employee documentation, wage and hour requirements, and worker classification.
• Administer employee leaves and accommodations in partnership with our PEO, including documentation and employee communication.
• Help draft, update, and maintain When's employee handbook and HR policies.
• Develop and maintain practical HR templates, checklists, and processes as the company grows.
• Serve as the first point of contact for day-to-day employee questions and HR matters, escalating complex or sensitive situations as appropriate.
• Support managers with routine people matters, including feedback, performance conversations, and time-off questions.
• Help ensure employee issues are addressed promptly, consistently, and thoughtfully.
• Help coordinate culture initiatives, employee communications, and team activities.
• Support engagement programs, including employee surveys and recognition.
• Help turn employee feedback into practical improvements.

Qualifications

• 4+ years of hands-on HR generalist experience.
• Experience managing core HR processes, including onboarding, offboarding, benefits, and employee records.
• Experience supporting employees across multiple states, with working knowledge of employment compliance requirements.
• Experience handling day-to-day employee questions and routine employee relations matters, with good judgment about when to escalate.
• Hands-on experience with an HRIS and benefits administration.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Excellent written and verbal communication skills, discretion with confidential information, and sound judgment.
• Comfortable working in an early-stage environment where processes are still evolving.

Requirements

• Experience at a startup or high-growth company.
• Familiarity with multi-state wage and hour requirements and employee leave administration.
• Experience working with a PEO.
• Bachelor's degree or equivalent relevant experience.
• PHR or SHRM-CP certification.

Benefits

• Competitive salary.
• 100% health insurance coverage.
• Stock options.
• Remote work within the US.
• Minimal travel for occasional company events.

Company Description

When is the enterprise platform for guided health insurance decisions at every qualifying life event. Through When Choice, When Medicare, and When ICHRA, we combine an intelligent decision-support experience with licensed, non-commissioned agents so every person understands their real options and lands somewhere good. We have supported more than one million employees and managed over 204,000 qualifying events for Fortune 50 and Fortune 500 employers, reducing COBRA enrollment by up to 80% while improving the experience for the people leaving.